"Error: detecting hexadecimal error value 0x00 is an invalid character. Line 1, position 1" when trying to create a new file-based TM

Question

I'm getting this error message when trying to create a new file-based translation memory for a new project: Error: detecting hexadecimal error value 0x00 is an invalid character. Line 1, position 1. This is the second project I'm working on with the newly installed SDL Trados 2017 Freelance. In other words, this problem did not occur with the first project. I cannot recall ever having faced this problem with the 2014 version. The version I have is 2017 SR1 - 14.1.6413.8. Is there a simple way to avoid this error? As a workaround, to have a memory for this project, I reused an old empty one.

Paul · Answer

Hi , 
 
I haven't come across this one when creating a TM but perhaps try some simple changes before looking for a more complex resolution. 
 
- try creating the TM in a different location, perhaps on your local drive at C: 
- check whether you have any other TMs in your project already, coming from a template perhaps 
- see if you can create the TM from your Translation Memories View rather in your Project and then add the TM to your Project afterwards 
 
Might help to start narrowing down where the problem is coming from and how we resolve it.

Paul · Answer

Hi , 
 
Probably worth just trying a reset then as this often cures a multitude of problems that are hard to nail down. Rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Studio: 
 
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\14.0.0.0 
 
So the path would become this: 
 
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\14.0.0.0_old 
 
If you can't find this folder then you need to unhide your hidden files/folders: 
 
 www.howtogeek.com/.../ 
 
If that doesn't resolve your problem then log a support case so a support engineer can look at the problem properly. For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link: 
 
 gateway.sdl.com/liveagentlicensing 
 
You have two options: 
 
1. Submit a case using a webform 
2. Use live chat to get a licence reset 
 
You want to use the first option and make sure that you refer to this thread so the teams can see what you have tried already. 
 
Regards 
 
Paul

Trados Studio > 1. Trados Studio

"Error: detecting hexadecimal error value 0x00 is an invalid character. Line 1, position 1" when trying to create a new file-based TM