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Problems with SDL Trados Studio 2017 and MultiTerm

Galina Ledneva

Hi everybody! I am using SDL Trados Studio 2017 SR1 last version 5.1.6284.0 and SDL MultiTerm 2017 SR1 Core 14.1.2441.0. I’ve been having a problem with MultiTerm for a long time. Actually it happened on 24.08.2017. At first, there was an error - there weren’t any open Termbases, but later a sign “No results” appeared in the Termbases window. When I open MultiTerm, the next message is shown in the tab 

I noticed that it was MultiTerm 2015. Since that time it was impossible to update neither MultiTerm nor SDL Trados Studio 2017 SR1.

Today I was able to update MultiTerm 2017 SR1 to the latest version, but when I tried to update SDL Trados Studio 2017 SR1this message appeared:

And the document that should be updated was not found:

Do I have to reinstall SDL Trados Studio 2017 SR1?
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    Hello  

    As you have upgraded to Studio 2017, it is essential that you also use MultiTerm 2017 (same versions) and not Multiterm 2015 which appears possibly to have been the case here.

    I would remove both Studio 2015 and Multiterm 2015 from your system (so to have a clean start)

    Next I suggest, you right click the Studio icon on your machine- RUN as Administrator and run a repair.

    You should now have both Studio and Multiterm up-to-date and the issues resolved.

     

    Please let me know if this is the case or you need further help.

     

    Lydia Simplicio | RWS Group

    _______
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

  • 0 in reply to Lydia Simplicio

    Hello Steven, thank you for your answer, I followed your advice and removed Studio 2015. Then I ran Studio 2017 as Administrator but I didn’t find how to run repair. Studio just opened and offered to fulfill upgrade to the latest version. The update was downloaded, next this tab appeared:

    As I can see, a part of the distributive kit is absent: Translation Studio 5. msi

    How can I get it? Or maybe I need to reinstall the whole product? If so, could you explain this process to me?

    Thank you in advance.
  • 0 in reply to Galina Ledneva

    GHello Galina Ledneva (GalinaLedneva) ,

    Unfortunately the images are too small and blurry to read, so cant advise based on this information.

    Can you please re-post the images using the Advanced Editing Options 

    then.....

     

     

    At this stage however, I think it would be prudent to remove Studio in its entirety


    Uninstall Studio from the windows control panel first and then make sure you have manually removed these locations if there is anything left:

    Studio 2017
    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\14\
    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\14.0.0.0\
    c:\Users\[USERNAME]\AppData\Roaming\SDL\ProjectApi\14.0.0.0\
    c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\14\
    c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\14.0.0.0\
    c:\ProgramData\SDL\SDL Trados Studio\14\
    c:\ProgramData\SDL\SDL Trados Studio\14.0.0.0\
    c:\ProgramData\SDL\SDL Trados Studio\Studio5\
    c:\Program Files (x86)\SDL\SDL Trados Studio\Studio5\

     

    Reboot your machine- disable your AntiVirus and reinstall Studio (via your account).

     

    Let me know how you get on.

     

    Lydia Simplicio | RWS Group

    _______
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

  • 0 in reply to Lydia Simplicio
    Hello Steven,
    Thank you for your help. Unfortunately, when I tried to uninstall Studio from the windows, there was a message that it was impossible. Some files weren't found. So, I downloaded SDL Trados Studio 2017 SR1 from SDL Account, then disabled Antivirus and deactivated my license. After that I ran Studio 2017 installation. It was completed successfully, next I activated my license again and updated Studio to the last version. Thank God it works properly. We were able to overcome the problem. Thank you again!
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