Error 'We're sorry. We can't open [file name].docx because we found a problem with its contents.'

Question

I'm using SDL Trados Studio 2017 SR1 and Word 2007 and I'm having this problem: 
 Error 'We're sorry. We can't open [file name].docx because we found a problem with its contents 
 Then I erased TOC before creating a new project, but I the problem was not solved. 
 So I moved up Microsoft Word 2007-2016 filetype in Options and created a new project, but the problem wasn't solved either 
 Can you help please?

DGS · Accepted Answer

My problem was solved. I hadn't erased the List of Figures before creating the project. I thought I had... 
Thank you for your help

Ana-Loredana Gabur · Answer

Hi DGS 
 
Maybe the below article will be of help: 
 gateway.sdl.com/.../communityknowledge

Paul · Answer

Hi DGS , I also think that if you had a more recent version of Word that you would have been able to open the target file without a problem. This one has come up before and is a combination of things... first we implemented a solution using a new API from Microsoft which was not properly backwards compatible and you are using an old version of Word that cannot deal with the change in the target file in the way we compiled it. When I have seen this before I have always been able to open the target with a more recent version of Word. Then you can also resave the file in the new version and it will also open in the old one!

Paul Filkin | RWS Group

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Error 'We're sorry. We can't open [file name].docx because we found a problem with its contents.'