structural problem in Studio 2015: disappearing images

Dear Paul and others,

I'm new here, but I'm glad to see so many people working on improving our productivity.

I have this specific question regarding some kind of structural 'bug' in our workaround with SDL Studio (2015 SR2). It might be caused by many different factors, but possibly you recognize its adverse effects.

After receiving the finalized translations from certain freelancers (in sdlxliff) when I create a target file (doc) all images have disappeared. Pretty annoying, because this forces us to fit in the images manually or to perform a separate (and suboptimal) TM-update + pretrans.

Might this be caused by: older Studio version, different Studio-versions agency between freelancer, the fact that pre- and postprocessing of the packages is performed on different computers (and therefore paths) or ... ? We already did some experimenting on this but could find no decisive factor.

Hopefully you've encountered this situation before, so that an quick and easy solution can be offered. Surely I can provide you with more information if needed.

Thanks in advance!

Parents
  • Hi Tim,
    I think I had the same or similar problem. I am a freelancer and one of my client (agency) send me packages made by Trados 2017. I also use 2017 but the embedded images used to disappear. So I made a series of tests exporting the word file through older versions (there are a lot of minor versions) , and the result is as follows:

    Trados 2017 SR1-14.05889.5 : images and text-boxes disappeared
    Trados 2017 2017-SR1-14.1.6278.0 : both were exported correctly
    Trados 2015 SR3-12.3.5281.10 : were exported correctly
    Trados 2015 SR3-12.3.5262.0 : disappeared

    The exact version of 2017 which was used to make the package is unknown, because I couldn’t get the information. Anyway it seems to be a problem of compatibility of those minor versions. Maybe it is useful to identify some combinations of versions which have the compatibility and ask the people who has the problem to change their version.

    I would be happy if this information could be helpful for you.
    Regards
Reply
  • Hi Tim,
    I think I had the same or similar problem. I am a freelancer and one of my client (agency) send me packages made by Trados 2017. I also use 2017 but the embedded images used to disappear. So I made a series of tests exporting the word file through older versions (there are a lot of minor versions) , and the result is as follows:

    Trados 2017 SR1-14.05889.5 : images and text-boxes disappeared
    Trados 2017 2017-SR1-14.1.6278.0 : both were exported correctly
    Trados 2015 SR3-12.3.5281.10 : were exported correctly
    Trados 2015 SR3-12.3.5262.0 : disappeared

    The exact version of 2017 which was used to make the package is unknown, because I couldn’t get the information. Anyway it seems to be a problem of compatibility of those minor versions. Maybe it is useful to identify some combinations of versions which have the compatibility and ask the people who has the problem to change their version.

    I would be happy if this information could be helpful for you.
    Regards
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