Trados 2017 SR1 (Windows 10) : General error occurred

Dear SDL,

I installed Trados 2017 SR1 (Windows 10).

When I import a multiterm (.sdltb) from C drive, I faced with errors below.

I gave admin permission to my account and read/write permission to all folders.

I uninstalled and reinstalled but it still shows this err.

Would you please help me..

Thank you,

Skye

 

<?xml <?xml version="1.0"?>

<SDLErrorDetails time="2018/1/14 21:21:53"><ErrorMessage>General error occurred</ErrorMessage><Exception><Type>Sdl.Terminology.TerminologyProvider.Core.Exceptions.ConnectionException, Sdl.Terminology.TerminologyProvider.Core, Version=12.0.0.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888</Type><HelpLink/><Source>Sdl.MultiTerm.Client.TerminologyProvider</Source><HResult>-2146233088</HResult><StackTrace><![CDATA[

在 Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.FileBasedMultiTermTerminologyProvider.Connect(TerminologyProviderCredential credential, TermbaseSettings settings) 在 Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.AbstractMultiTermTerminologyProvider.Connect(TermbaseSettings settings) 在 Sdl.TranslationStudio.Common.CommonPaths.GetTerminologyProvider(IWin32Window owner, String path) 在 Sdl.TranslationStudio.Common.CommonPaths.OpenTerminologyFiles(IWin32Window owner, String terminologyFileFilter) 在 Sdl.TranslationStudio.ProjectManagement.Terminology.FileBasedMultiTermProviderWinFromsUI.Browse(IWin32Window owner, ITerminologyProviderCredentialStore credentialStore) 在 Sdl.TranslationStudio.ProjectManagement.Terminology.ProjectTermbasesControl.TerminologyProviderPluginOnClick(Object sender, EventArgs e) 在 System.Windows.Forms.ToolStripItem.RaiseEvent(Object key, EventArgs e) 在 System.Windows.Forms.ToolStripMenuItem.OnClick(EventArgs e) 在 System.Windows.Forms.ToolStripItem.HandleClick(EventArgs e) 在 System.Windows.Forms.ToolStripItem.HandleMouseUp(MouseEventArgs e) 在 System.Windows.Forms.ToolStripItem.FireEventInteractive(EventArgs e, ToolStripItemEventType met) 在 System.Windows.Forms.ToolStripItem.FireEvent(EventArgs e, ToolStripItemEventType met) 在 System.Windows.Forms.ToolStrip.OnMouseUp(MouseEventArgs mea) 在 System.Windows.Forms.ToolStripDropDown.OnMouseUp(MouseEventArgs mea) 在 System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks) 在 System.Windows.Forms.Control.WndProc(Message& m) 在 System.Windows.Forms.ScrollableControl.WndProc(Message& m) 在 System.Windows.Forms.ToolStrip.WndProc(Message& m) 在 System.Windows.Forms.ToolStripDropDown.WndProc(Message& m) 在 System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m) 在 System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m) 在 System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

]]></StackTrace><InnerException><Type>System.Runtime.InteropServices.COMException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type><ErrorCode>-2147220958</ErrorCode><HelpLink/><Source>MtTermbase</Source><HResult>-2147220958</HResult><StackTrace><![CDATA[

在 Sdl.MultiTerm.Server.Interop.MtTermbaseClass.Name(String Cookie) 在 Sdl.MultiTerm.Core.Connectors.LegacyInlineConnector.TermbaseName(String cookie) 在 Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.FileBasedMultiTermTerminologyProvider.Initialize(TermbaseSettings settings) 在 Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.FileBasedMultiTermTerminologyProvider.Connect(TerminologyProviderCredential credential, TermbaseSettings settings)

]]></StackTrace></InnerException></Exception><Environment><ProductName>SDL Trados Studio</ProductName><ProductVersion>14.0.0.0</ProductVersion><EntryAssemblyFileVersion>14.1.6278.0</EntryAssemblyFileVersion><OperatingSystem>Microsoft Windows 10 家庭中文版</OperatingSystem><ServicePack>NULL</ServicePack><OperatingSystemLanguage>2052</OperatingSystemLanguage><CodePage>1252</CodePage><LoggedOnUser>DESKTOP-D6A7A6H\flyto</LoggedOnUser><DotNetFrameWork>4.0.30319.42000</DotNetFrameWork><ComputerName>DESKTOP-D6A7A6H</ComputerName><ConnectedToNetwork>True</ConnectedToNetwork><PhysicalMemory>4087152 MB</PhysicalMemory></Environment></SDLErrorDetails>

 

<SDLErrorDetails time="2018/1/14 21:21:53">
  <ErrorMessage>General error occurred</ErrorMessage>
  <Exception>
    <Type>Sdl.Terminology.TerminologyProvider.Core.Exceptions.ConnectionException, Sdl.Terminology.TerminologyProvider.Core, Version=12.0.0.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888</Type>
    <HelpLink />
    <Source>Sdl.MultiTerm.Client.TerminologyProvider</Source>
    <HResult>-2146233088</HResult>
    <StackTrace><![CDATA[   在 Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.FileBasedMultiTermTerminologyProvider.Connect(TerminologyProviderCredential credential, TermbaseSettings settings)
   在 Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.AbstractMultiTermTerminologyProvider.Connect(TermbaseSettings settings)
   在 Sdl.TranslationStudio.Common.CommonPaths.GetTerminologyProvider(IWin32Window owner, String path)
   在 Sdl.TranslationStudio.Common.CommonPaths.OpenTerminologyFiles(IWin32Window owner, String terminologyFileFilter)
   在 Sdl.TranslationStudio.ProjectManagement.Terminology.FileBasedMultiTermProviderWinFromsUI.Browse(IWin32Window owner, ITerminologyProviderCredentialStore credentialStore)
   在 Sdl.TranslationStudio.ProjectManagement.Terminology.ProjectTermbasesControl.TerminologyProviderPluginOnClick(Object sender, EventArgs e)
   在 System.Windows.Forms.ToolStripItem.RaiseEvent(Object key, EventArgs e)
   在 System.Windows.Forms.ToolStripMenuItem.OnClick(EventArgs e)
   在 System.Windows.Forms.ToolStripItem.HandleClick(EventArgs e)
   在 System.Windows.Forms.ToolStripItem.HandleMouseUp(MouseEventArgs e)
   在 System.Windows.Forms.ToolStripItem.FireEventInteractive(EventArgs e, ToolStripItemEventType met)
   在 System.Windows.Forms.ToolStripItem.FireEvent(EventArgs e, ToolStripItemEventType met)
   在 System.Windows.Forms.ToolStrip.OnMouseUp(MouseEventArgs mea)
   在 System.Windows.Forms.ToolStripDropDown.OnMouseUp(MouseEventArgs mea)
   在 System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
   在 System.Windows.Forms.Control.WndProc(Message& m)
   在 System.Windows.Forms.ScrollableControl.WndProc(Message& m)
   在 System.Windows.Forms.ToolStrip.WndProc(Message& m)
   在 System.Windows.Forms.ToolStripDropDown.WndProc(Message& m)
   在 System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   在 System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   在 System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)]]></StackTrace>
    <InnerException>
      <Type>System.Runtime.InteropServices.COMException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
      <ErrorCode>-2147220958</ErrorCode>
      <HelpLink />
      <Source>MtTermbase</Source>
      <HResult>-2147220958</HResult>
      <StackTrace><![CDATA[   在 Sdl.MultiTerm.Server.Interop.MtTermbaseClass.Name(String Cookie)
   在 Sdl.MultiTerm.Core.Connectors.LegacyInlineConnector.TermbaseName(String cookie)
   在 Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.FileBasedMultiTermTerminologyProvider.Initialize(TermbaseSettings settings)
   在 Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.FileBasedMultiTermTerminologyProvider.Connect(TerminologyProviderCredential credential, TermbaseSettings settings)]]></StackTrace>
    </InnerException>
  </Exception>
  <Environment>
    <ProductName>SDL Trados Studio</ProductName>
    <ProductVersion>14.0.0.0</ProductVersion>
    <EntryAssemblyFileVersion>14.1.6278.0</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 10 家庭中文版</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>2052</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>DESKTOP-D6A7A6H\flyto</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>DESKTOP-D6A7A6H</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>4087152 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>
4087152 MB

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