Studio 2015 crashes when I hit a menu button

Hi,

 

My Studio 2015 won't let me hit any menu buttons nor look up any TMs. I can't even check the help menus. It freezes and crashes. In the end, it gives me the message "The external component has thrown an exception." (a Portuguese version of this: "O componente externo accionou uma excepção").

I own a Windows 10 system.

What should I do?

 

Thanks!

Parents Reply
  • Heelo ,

    Bearing in mind the information you have already provided (running W10 and that you have been a Studio user for some time)
    .. the computer you are using, is this a new machine running Windows 10 from day 1 or indeed a PC that was running a previous OS that you have upgraded to W10?

    After researching this some more, I am inclined to believe this latest error is arising from the Graphics card.
    Therefore, update all your PC drivers and take special attention to the Graphics driver (and that this meant for W10 and not say W8

    If this still fails, then please log a support ticket via your SDL account and reference this thread.
    You will not need a PSMA contract for this

    Kr
    Steve

    Lydia Simplicio | RWS Group

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