Freezing when importing aligned segments into translation memory

I know someone else asked this question, but it was never answered with a solution that worked. After aligning my two files in Studio 2017, when I click import into translation memory a message appears saying it's "Finishing" and it lasts for hours without ever finishing. If I cancel the message changes to "Canceling" but also freezes and lasts hours.

Can you tell me how I can solve this problem?

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