Cannot open translation memory from network drive. Studio Trados 2017.

Question

I receive the following Error Message.
"An error ocurred when searching the Translation Memory. The TM may contain invalid translation units. " The file works fine if I save it locally. It also opens up from the network drive using the 2015 version of Trados. Any help would be appreciated.

Paul · Answer

Hi Sean Scott , 
 
Perhaps first of all make sure there are no funny characters in the path to the TM, including the name. If that doesn't help can you tell me if the TM has been upgraded for upLift? I don't know why that would affect it yet but as this is a feature in 2017 and not 2015 I'm interested to know whether you did upgrade it or not. Also, do you have this problem with all your TMs or only this one?

Paul · Answer

Hi Sean Scott , 
 
If you can open all these TMs using Studio 2015 then please log a case. For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link: 
 
 gateway.sdl.com/liveagentlicensing 
 
You have two options: 
 
1. Submit a case using a webform 
2. Use live chat to get a licence reset 
 
You want to use the first option and make sure that you refer to this thread so the teams can see what you have tried already. 
 
Regards 
 
Paul

Trados Studio > 1. Trados Studio

Cannot open translation memory from network drive. Studio Trados 2017.