Freelance 2017 to Professional 2017 license upgrade issue

Question

I've recently purchased an upgrade from Trados Studio Freelance 2017 to T rados Studio Professional 2017 - Single user . 
 I've tried to upgrade licenses and was hoping to get to "Creating pakcages" as I have a tight deadline with this project currently working on. 
 However the studio still acts like a freelance version despite all the effort to Deactivate Freelance license and Activate the new Professional license. 
 The manual deactivation (offline) is successful only in SDL Account, the software itself would say that there is a Freelance license activated. 
 SDL account however refers to the ONLY license currently available to as not activated e.i. available. 
 I have tried reinstalling the whole SDL Studio but it made no difference. 
 I would be greatful for any assistance in this matter. 
 
 Thank you

Alison Field · Answer

Hi Martin Č&aacute;p 
 Take a look at the instructions here: 
 reset Single User license for 2015/7 
 If you can't see a manual 'Return License' option here: 
 
 ... you will get help by tomorrow here: 
 licensing and installation help 
 Fill out all the details in the form. Most importantly, give them the email you are contactable on accurately and select 'Licensing' under 'Case Type' 
 All the best, 
 Alison

Trados Studio > 1. Trados Studio

Freelance 2017 to Professional 2017 license upgrade issue