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SDL Studio just reset all my settings and deleted my projects, now I cannot even open the project I was working on any more: "An error occured whilst trying to determine the file version" (Auto-Update failed and rolled back)

Patrick Mayr

SDL Studio just reset all my settings and deleted my projects, now I cannot open the project I was working on any more: "An error occured whilst trying to determine the file version" (Auto-Update failed and rolled back)

No system crash, Auto-Update started and then said it cannot start something like "product telemetrics service - Do you have enough system priviledges" (yes I do, full access administrator account, but I remember renaming the telemetrics folder once because I hate intrusive software running in the background when the program is not being used - SDL support told me there is no problem in renaming the SDL telemetrics folder at that time).

Auto-Update could not finish and I had to click cancel. Now I cannot open my project anymore.

 

I obviously need to finish the project and want my settings back - how?

Also: How can I update?

Also: For some reason the TM I had used was not updated and now even creating a new project will not re-translate the project. Whichever segment I open I get: no matches found, even though I just translated this yesterday. SDL Trados Studio deletes my projects automatically and doesn't let me re-open it? I can't even close my mouth yet...
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    Hi Patrick, Steven, Paul, etc.

    I had the same error message yesterday evening when I tried to start editing a new sdlxliff from a client and thought I should share some of the details of my experience.

    At first I thought it was a corrupt sdlxliff file and, in fact, I sent an email asking the client to send another sdlxliff file.

    Then I noticed I could not open any files in any projects. Files in projects that I had already started translating gave me the same error message when I tried to open them.

    I closed Studio (2017, fully updated, running under Windows 10, fully updated) and rebooted my computer.

    After rebooting, I could open any of my files, including the new file from my client and the other files that had given me the error message.

    To me this means there was nothing wrong with the sdlxliff file or the sdlproj file, just a sudden unexplained internal error in Studio.

    I did nothing that could have caused the error. No auto-update of Studio occurred. No update of Windows took place. I had just finished translating a project and was about to start translating a new project that I had created earlier in the day.

    Best regards,
    Bruce Campbell
    ASAP Language Services
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    Hi Patrick, Steven, Paul, etc.

    I had the same error message yesterday evening when I tried to start editing a new sdlxliff from a client and thought I should share some of the details of my experience.

    At first I thought it was a corrupt sdlxliff file and, in fact, I sent an email asking the client to send another sdlxliff file.

    Then I noticed I could not open any files in any projects. Files in projects that I had already started translating gave me the same error message when I tried to open them.

    I closed Studio (2017, fully updated, running under Windows 10, fully updated) and rebooted my computer.

    After rebooting, I could open any of my files, including the new file from my client and the other files that had given me the error message.

    To me this means there was nothing wrong with the sdlxliff file or the sdlproj file, just a sudden unexplained internal error in Studio.

    I did nothing that could have caused the error. No auto-update of Studio occurred. No update of Windows took place. I had just finished translating a project and was about to start translating a new project that I had created earlier in the day.

    Best regards,
    Bruce Campbell
    ASAP Language Services
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