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Project location error - Please help

Arjen Kramer

 Hi everybody! I hope you're able to help.

When I'm starting a new project,  I fill in all the field and also the project location. This was never a problem. Please view screenshot of the settings.

 

This way a new folder is made for every new project. However, when I click next, I now get the following error message:

This path was used a long time ago, but somehow Trados now want to make a new project there every time. If I click OK..the project is made in the path you see in the error message. I cannot find anyplace, where this location is set , or why it gives the error... does anyone have any experience in dealing with this?

I use Studio 2014
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  • 0 in reply to Arjen Kramer
    Hi ,

    Try a reset and if this doesn't help log a support case. It does look as though it's related to mapping somewhere between your MAC and Windows. To do the reset... Rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Studio:

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\11.0.0.0

    So the path would become this:

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\11.0.0.0_old

    If you can't find this folder then you need to unhide your hidden files/folders:

    www.howtogeek.com/.../
    Rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Studio:

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\11.0.0.0

    So the path would become this:

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\11.0.0.0_old

    If you can't find this folder then you need to unhide your hidden files/folders:

    www.howtogeek.com/.../

    To log a case use this link:

    gateway.sdl.com/liveagentlicensing

    You have two options:

    1. Submit a case using a webform
    2. Use live chat to get a licence reset

    You want to use the first option and make sure that you refer to this thread so the teams can see what you have tried already.

    Regards

    Paul

    Paul Filkin | RWS Group

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