Problem with SDL Trados 2017

Question

I have bought SDL Trados 2017, but it does not work on my computer. Each time, I try to open a new file, there is a bug! When I enter the source language and the target language, nothing is displayed, except the OK button and when I click it, my computer bugs. Consequently, I can't use Trados! 
 By the way, my husband has the same computer and the 2017 version works on that one. 
 Please advise. 
 Thanks, 
 Fabienne Malfait-Duvillier

Paul · Answer

Hi Fabienne Malfait-Duvillier , 
 
I suggest you log a case to have the support team help you get this installed properly. For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link: 
 
 gateway.sdl.com/liveagentlicensing 
 
You have two options: 
 
1. Submit a case using a webform 
2. Use live chat to get a licence reset 
 
You want to use the first option. 
 
Regards 
 
Paul

Trados Studio > 1. Trados Studio

Problem with SDL Trados 2017