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Unexpected exception when creating view part control for view part Notifications

Bruce Stout

Can someone help me please? I can't start Studio as it throws an unexpected exception when creating view part control. I have renamed all the relevant folders in local data and in roaming and started from the default profile but it is still ocurring. Here is the error history if that helps:
<ErrorMessage>Unexpected exception when creating view part control for view part Notifications</ErrorMessage>
<Exception>
<Type>Sdl.Desktop.Platform.StudioException, Sdl.Desktop.Platform, Version=5.0.0.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888</Type>
<HelpLink />
<Source>Sdl.Desktop.Platform.WinForms</Source>
<HResult>-2146233088</HResult>
<StackTrace><![CDATA[ at Sdl.Desktop.Platform.WinForms.DockingViewContentControl.EnsureDockedViewPartControl(DockableControlPane pane)
at Sdl.Desktop.Platform.WinForms.DockingViewContentControl.AddViewPartPane(IViewPartReference viewPartReference, DockingViewPartLayoutInfo layoutInfo)
at Sdl.Desktop.Platform.WinForms.DockingViewContentControl.AddViewPart(IViewPartReference viewPartReference)
at Sdl.Desktop.Platform.WinForms.DockingViewContentControl.Init(IViewWithParts view)
at Sdl.Desktop.Platform.AbstractDockingView.OnInitControl()
at Sdl.Desktop.Platform.AbstractViewWithParts.GetContentControl()
at Sdl.Desktop.Platform.WinForms.ViewPane.set_ViewReference(IViewReference value)
at Sdl.Desktop.Platform.WinForms.StudioWindowForm.UpdateActiveView()
at Sdl.Desktop.Platform.WinForms.StudioWindowForm.LoadViews()
at Sdl.Desktop.Platform.Implementation.StudioWindow.Init()
at Sdl.Desktop.Platform.Implementation.Studio.CreateWindowInternal(Boolean setActive)
at Sdl.Desktop.Platform.Implementation.Studio.Run()
at Sdl.TranslationStudio.Application.Launcher.RunApplication()]]></StackTrace>
<InnerException>
<Type>System.TypeInitializationException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
<TypeName>Sdl.Desktop.Platform.MVVM.ViewModelBase</TypeName>
<HelpLink />
<Source>Sdl.Desktop.Platform</Source>
<HResult>-2146233036</HResult>
<StackTrace><![CDATA[ at Sdl.Desktop.Platform.MVVM.ViewModelBase..ctor()
at Sdl.Desktop.Platform.Implementation.Notifications.NotificationsController.GetControl()
at Sdl.Desktop.Platform.WinForms.DockingViewContentControl.EnsureDockedViewPartControl(DockableControlPane pane)]]></StackTrace>
<InnerException>
<Type>System.Runtime.InteropServices.SEHException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
<ErrorCode>-2147467259</ErrorCode>
<HelpLink />
<Source />
<HResult>-2147467259</HResult>
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    Hello Bruce Stout (BruceStout)

    Unfortunately the error stack is incomplete so I cannot see what Windows operating system and .net framework your system is running.

    If you could provide this information, that could help us identify the issue.

    Have you recently run any upgrades (Windows and/or Studio) or installed any apps from the SDL App Store?

    I understand you have tried resetting Studio without success, so I would try running a Studio 'repair'.

    We have a free app available on the SDL App Store- SDL Freshstart

    This will allow you to run a repair on Studio quite easily and without having to access the registry.

    You will need to be logged on to the computer as ADMIN to run the program.

    Please let me know if this helps.

    Lydia Simplicio | RWS Group

    _______
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

  • 0 in reply to Lydia Simplicio
    Hi Steven, thanks for your prompt reply. Unfortunately Freshstart does not seem to have helped. Here are the error details from the last attempt. I am running a Windows 10 Home version. I have not installed anything recently although two days ago I got a strange error message while trying to open a doc file in Word about "side-by-side" view being locked (in Word, not Studio). Since then I have had the problem in Studio. Subsequent to that I reinstalled MS Office, which now allows me to run the MS suite again.
    <SDLErrorDetails time="18-Apr-18 10:13:42 AM">
    <ErrorMessage>Unexpected exception when creating view part control for view part Notifications</ErrorMessage>
    <Exception>
    <Type>Sdl.Desktop.Platform.StudioException, Sdl.Desktop.Platform, Version=5.0.0.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888</Type>
    <HelpLink />
    <Source>Sdl.Desktop.Platform.WinForms</Source>
    <HResult>-2146233088</HResult>
    <StackTrace><![CDATA[ at Sdl.Desktop.Platform.WinForms.DockingViewContentControl.EnsureDockedViewPartControl(DockableControlPane pane)
    at Sdl.Desktop.Platform.WinForms.DockingViewContentControl.AddViewPartPane(IViewPartReference viewPartReference, DockingViewPartLayoutInfo layoutInfo)
    at Sdl.Desktop.Platform.WinForms.DockingViewContentControl.AddViewPart(IViewPartReference viewPartReference)
    at Sdl.Desktop.Platform.WinForms.DockingViewContentControl.Init(IViewWithParts view)
    at Sdl.Desktop.Platform.AbstractDockingView.OnInitControl()
    at Sdl.Desktop.Platform.AbstractViewWithParts.GetContentControl()
    at Sdl.Desktop.Platform.WinForms.ViewPane.set_ViewReference(IViewReference value)
    at Sdl.Desktop.Platform.WinForms.StudioWindowForm.UpdateActiveView()
    at Sdl.Desktop.Platform.WinForms.StudioWindowForm.LoadViews()
    at Sdl.Desktop.Platform.Implementation.StudioWindow.Init()
    at Sdl.Desktop.Platform.Implementation.Studio.CreateWindowInternal(Boolean setActive)
    at Sdl.Desktop.Platform.Implementation.Studio.Run()
    at Sdl.TranslationStudio.Application.Launcher.RunApplication()]]></StackTrace>
    <InnerException>
    <Type>System.TypeInitializationException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <TypeName>Sdl.Desktop.Platform.MVVM.ViewModelBase</TypeName>
    <HelpLink />
    <Source>Sdl.Desktop.Platform</Source>
    <HResult>-2146233036</HResult>
    <StackTrace><![CDATA[ at Sdl.Desktop.Platform.MVVM.ViewModelBase..ctor()
    at Sdl.Desktop.Platform.Implementation.Notifications.NotificationsController.GetControl()
    at Sdl.Desktop.Platform.WinForms.DockingViewContentControl.EnsureDockedViewPartControl(DockableControlPane pane)]]></StackTrace>
    <InnerException>
    <Type>System.Runtime.InteropServices.SEHException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <ErrorCode>-2147467259</ErrorCode>
    <HelpLink />
    <Source />
    <HResult>-2147467259</HResult>
    <StackTrace><![CDATA[]]></StackTrace>
    </InnerException>
    </InnerException>
    </Exception>
    <Environment>
    <ProductName>SDL Trados Studio</ProductName>
    <ProductVersion>14.0.0.0</ProductVersion>
    <EntryAssemblyFileVersion>14.1.10009.15268</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 10 Home</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1031</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>BRUCESTOUTF7F9\brucestout</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>BRUCESTOUTF7F9</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>4193824 MB</PhysicalMemory>
    </Environment>
    </SDLErrorDetails>
  • 0 in reply to Bruce Stout
    Hello ,

    Thank you for the update- From the updated details I can see that Studio was updated recently (automatic updates)- but you are on an older .dot net framework version.

    Therefore please update your .net framework
    www.microsoft.com/.../net462

    If this also fails to provide a remedy please log a free support ticket (referring back to this thread)
    gateway.sdl.com/.../communityknowledge

    Once a resolution has been found, could you kindly post in the community- so others who may have the same issues know what the problem is.

    Lydia Simplicio | RWS Group

    _______
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

  • 0 in reply to Lydia Simplicio
    Hi Steven, thanks I'll try that and most certainly post the results here. I won't get on to it until tonight though..
  • 0 in reply to Lydia Simplicio

    i Steven, I am having trouble with the net framework. Apparently I already have v.4.7 installed. Here is the screenshot from regedit:

     

    edit:  and after reattempting to start Studio, the environment in the error message still states v.4.0:

    <Environment>
    <ProductName>SDL Trados Studio</ProductName>
    <ProductVersion>14.0.0.0</ProductVersion>
    <EntryAssemblyFileVersion>14.1.10009.15268</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 10 Home</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1031</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>BRUCESTOUTF7F9\brucestout</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>BRUCESTOUTF7F9</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>4193824 MB</PhysicalMemory>
    </Environment>
    </SDLErrorDetails>
Reply
  • 0 in reply to Lydia Simplicio

    i Steven, I am having trouble with the net framework. Apparently I already have v.4.7 installed. Here is the screenshot from regedit:

     

    edit:  and after reattempting to start Studio, the environment in the error message still states v.4.0:

    <Environment>
    <ProductName>SDL Trados Studio</ProductName>
    <ProductVersion>14.0.0.0</ProductVersion>
    <EntryAssemblyFileVersion>14.1.10009.15268</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 10 Home</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1031</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>BRUCESTOUTF7F9\brucestout</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>BRUCESTOUTF7F9</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>4193824 MB</PhysicalMemory>
    </Environment>
    </SDLErrorDetails>
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