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"SDL ID - Blocked Access Attempt"

Alfredo Reis

Dear Colleagues,

 

These last 2 days, whenever I open Trados Studio 2017 after restarting my PC, I receive and e-mail with the title "SDL ID - Blocked Access Attempt" and in the text body, it goes on by saying:

"We detected suspicious activity from the IP address: 128.242.115.81 from San Jose, United States.

If that is your IP address click here to unblock it. Otherwise disregard this email.

..."

The thing is that I am in Portugal and this really only seems to happen whenever I start Trados 2017. Does anyone else have/had the same problem? I googled it and it doesn't seem to be affecting anyone else.

Is there any way to solve this? I already changed the password, but it doesn't seem to have helped at all.

 

Thanks in advance and wish you all a great rest of the day.

Alfredo Reis
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    Hi all,

    Over the weekend many users have received a message warning them about suspicious activity on their account. We’d like to apologise for this and explain why this occurred. SDL is investing in best of breed security solutions to keep user credentials safe, and to help prevent unauthorised access to user information. SDL Language Cloud, which is used by many of our users in SDL Trados Studio, caused our brute force protection to be triggered because of the volume of requests originating from a single location when users logged in through Studio.

    Whilst this has obviously been a cause for concern it has proven its effectiveness as it even blocked our own Language Cloud solution. The SDL Language Cloud team have worked with our security teams today to ensure this problem has been resolved.

    If you encounter any more problems of this nature please report it through your support account, or via the SDL Community ( http://xl8.one ) so we can address it quickly.

    Thank you

    Paul.

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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    Hi all,

    Over the weekend many users have received a message warning them about suspicious activity on their account. We’d like to apologise for this and explain why this occurred. SDL is investing in best of breed security solutions to keep user credentials safe, and to help prevent unauthorised access to user information. SDL Language Cloud, which is used by many of our users in SDL Trados Studio, caused our brute force protection to be triggered because of the volume of requests originating from a single location when users logged in through Studio.

    Whilst this has obviously been a cause for concern it has proven its effectiveness as it even blocked our own Language Cloud solution. The SDL Language Cloud team have worked with our security teams today to ensure this problem has been resolved.

    If you encounter any more problems of this nature please report it through your support account, or via the SDL Community ( http://xl8.one ) so we can address it quickly.

    Thank you

    Paul.

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

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