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One of my customers has Studio 2017. For reasons I don't understand the product is not working.
Actions done:
- Deactivated Studio
- Uninstalled Studio completely
- Removed Studio traces from ProgramData and Programs(x86)
- Removed Studio traces from HKEY Local user
- Repaired the installation of C++
- Removed Studio files from AppData
- Restarted the computer
- Reinstalled Studio from SDLTradosStudio2017_SR1_6278.exe as admin
- Activated the program
Program starts. But when I try to use "Reset window layout" in Editor, the program crashes with only the typical Windows message. Same happens, when I reset Studio once again and then start the program and try to open any file from the Sample project. I can see the target text, but before the source is shown in Editor, Studio crashes.
What else can be done to solve the problem? Could an engineer from SDL look at the PC of my customer to get Studio running?
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