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Provider Error (Fehler beim Anbieter) - Cannot start Trados Studio 2014

Heidi Kühn

I am working with Trados Studio 2014. 3 weeks ago I did my last translation. Since then there has been a Windows 10 update. Today I want to start Trados Studio and I get the following error message: "Fehler beim Anbieter" (ProviderError). So Trados does not open. Has anyone else encountered this issue? What do I need to do?
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    Hi 

    Running a Windows Repair on Studio and MultiTerm should sort this out for you.
    Firstly, make sure your versions of Studio and MultiTerm are up to date. To do this, if you have automatic updates set, just open each of them and accept any update offered. If you don't have automatic updates, set, go to Help > Check for Updates. It's important to have the most recent version of each of them.
    Then, take a look here:
    Performing the first suggestion, a Windows Repair, is helpful with any heavy-duty software, especially after a Windows update. It should always be possible to run a Windows Repair. You may need an extra/different click somewhere (at the 'Small icons' step?) to get you via Control Panel to the right screen. It depends on how your UI is set up. You can always find Control panel by typing it into the search box next to the Windows button bottom left of your screen, then follow the instructions on the above link.
    Regarding the 'reset' suggestion... Before you delete or rename settings files, first save your user profile settings via File > Setup > Manage User profiles > Export... (there is always the slight chance that they are causing the problem but then you can do it all again without importing your profile settings). When you've finished the 'reset' process, you can use the same path to import your profile settings.
    If these suggestions don't help, try reinstalling Studio.
    If that does not work, you can then get free help with installation issues that are preventing you from working, pretty fast:
    Fill in the form here:
    Select 'installation' from the 'Case type' dropdown and give your correct email address so that they can contact you.
    I hope this solves your issue.
     
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  • 0

    Hi 

    Running a Windows Repair on Studio and MultiTerm should sort this out for you.
    Firstly, make sure your versions of Studio and MultiTerm are up to date. To do this, if you have automatic updates set, just open each of them and accept any update offered. If you don't have automatic updates, set, go to Help > Check for Updates. It's important to have the most recent version of each of them.
    Then, take a look here:
    Performing the first suggestion, a Windows Repair, is helpful with any heavy-duty software, especially after a Windows update. It should always be possible to run a Windows Repair. You may need an extra/different click somewhere (at the 'Small icons' step?) to get you via Control Panel to the right screen. It depends on how your UI is set up. You can always find Control panel by typing it into the search box next to the Windows button bottom left of your screen, then follow the instructions on the above link.
    Regarding the 'reset' suggestion... Before you delete or rename settings files, first save your user profile settings via File > Setup > Manage User profiles > Export... (there is always the slight chance that they are causing the problem but then you can do it all again without importing your profile settings). When you've finished the 'reset' process, you can use the same path to import your profile settings.
    If these suggestions don't help, try reinstalling Studio.
    If that does not work, you can then get free help with installation issues that are preventing you from working, pretty fast:
    Fill in the form here:
    Select 'installation' from the 'Case type' dropdown and give your correct email address so that they can contact you.
    I hope this solves your issue.
     
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