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Can't save target

Silvia Lass-Adelmann

Dear all, I'm running Trados Studio 2017 in the German version on my Windows 10 laptop. It has recently started giving me the following error message every time I open a project file: "Die angegebene Datei konnte nicht gefunden werden" (The requested file could not be found). The xliff will open, but "save target to file" is greyed out, so the programme is actually not much use to me as it is.... I found a "solution" in the forum where a user had experienced a similar problem. The solution was to re-name a file in the app data to "Translation Memory Repository_old" - tried that, it had no effect whatsoever. Can anyone help? Thanks in advance, Silvi
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    Firstly, make sure your versions of Studio and MultiTerm are up to date. To do this, if you have automatic updates set, just open both of them and accept any update offered. If you don't have automatic updates, set, in Studio and then in MultiTerm, go to Help > Check for Updates. It's important to have the most recent version of each of them.
    Then, take a look here:
    Performing the first suggestion, a Windows Repair, is helpful with any heavy-duty software, especially after a Windows update. It should always be possible to run a Windows Repair. You may need an extra/different click somewhere (at the 'Small icons' step?) to get you via Control Panel to the right screen. It depends on how your UI is set up. You can always find Control panel by typing it into the search box next to the Windows button bottom left of your screen, then follow the instructions on the above link.
    Regarding the 'reset' suggestion... Before you delete or rename settings files, first save your user profile settings via File > Setup > Manage User profiles > Export... (there is always the slight chance that they are causing the problem but then you can do it all again without importing your profile settings). When you've finished the 'reset' process, you can use the same path to import your profile settings.
    If these suggestions don't help, try reinstalling.
    If that does not work, you can then get free help with licensing and installation issues that are preventing you from working, pretty fast:
    Fill in the form here:
    Select 'installation' from the 'Case type' dropdown and give your correct email address so that they can contact you.
    All the best,
    Alison
     
  • 0 in reply to Alison Field
    Dear Alison, I simply used a different computer, opened the Project File there, et voilà, I got my target file out. however, it's a recurring issue so I just started googling it again - and only just now realised you had responded to my first request! Thanks a lot, I'll try all the suggested steps over the next couple of days. Silvi