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Question

To my dismay, I had never noticed this problem until today. In 2017, I installed the new version. Since sdlxiff documents are always provided to me, it does not cause any problems, but now I am receiving from a new client documents in Word or Excel format that I can not open. I clicked on check for updates, which took me to the site. I tried to install the updates and I always get the same message. When I try to open the documents, not with "Open a project", but with Translate a single document, I get an error message that says: Object reference not set to an instance of an object. I read that P.Filkin and L. Lopes had responded to similar cases, but I tried as Paul suggested to delete the Templates \ default file. I reinitialized Trados ... and I still get the message that an important update is available everytime I open. To summarize the situation, I can work with SDL Trados 2017 only if I receive sdlxiff files. Do you suggest that I should send my license back and reinstall Studio from scratch? Thank you! 
 
 Johanne L.A.

Paul · Answer

Hi Johanne Arbour , 
 
I would try a reset first as this often resolves strange behaviour. You could use this app for the reset and this will also explain what you will lose by carrying out a reset before you do it: 
 
 appstore.sdl.com/.../ 
 
But if you'd rather do this manually then rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Studio: 
 
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\14.0.0.0 
 
So the path would become this: 
 
c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\14.0.0.0_old 
 
If you can't find this folder then you need to unhide your hidden files/folders: 
 
 www.howtogeek.com/.../

Paul · Answer

Hi Johanne Arbour 
 Thank you for this. I think, given you have already tried a reset and you already tried deleting your templates that a clean install is in order... try the following. 
 1. Uninstall Studio 
 Now manually delete these folders if they are still there (back up your TMs, Termbases, AutoSuggest Dictionaries and Projects first in case you make a mistake): 
 c:\ProgramData\Package Cache\SDL\SDLTradosStudio2017\ c:\Program Files (x86)\SDL\SDL Trados Studio\Studio5\ c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\14\ c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\14.0.0.0\ c:\Users\[USERNAME]\AppData\Local\SDL\SDL Trados Studio\14\ c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\14.0.0.0\ c:\Users\[USERNAME]\Documents\Studio 2017\Project Templates\ c:\Users\[USERNAME]\Documents\Studio 2017\Projects\projects.xml 
 I think that's about it for a clean install. Then reinstall. 
 If you still have problems after this I'd recommend you log a ticket with support so an engineer can look at this for you. This is clearly an installation problems and for licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link: 
 http://support.xl8.one 
 Just fill in the form and submit it. Make sure your email address is entered correctly or nobody will be able to get back in touch with you. 
 Regards 
 Paul

Trados Studio > 1. Trados Studio

Nothing is okay!