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SDL Trados version 2017 turns black while translating

Agnes Willy Johnson

I am working in SDL Trados 2017 and during the translation, the program freezes, turns black and then works again. It happens almost every sentence and even while I am typing in a sentence. This is a current problem and started two days ago. I didn't change anything in my settings etc.

What can I do to avoid this problem because it simply wastes a lot of time?

 

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  • Here's what I always send out to folk who are experiencing strange symptoms such as this...
    Firstly, make sure your versions of Studio and MultiTerm are up to date. To do this, if you have automatic updates set, just open each of them and accept any update offered. If you don't have automatic updates, set, go to Help > Check for Updates. It's important to have the most recent version of each of them.
    Then, take a look here:
    Performing the first suggestion, a Windows Repair, is helpful with any heavy-duty software, especially after a Windows update. It should always be possible to run a Windows Repair. You may need an extra/different click somewhere (at the 'Small icons' step?) to get you via Control Panel to the right screen. It depends on how your UI is set up. You can always find Control panel by typing it into the search box next to the Windows button bottom left of your screen, then follow the instructions on the above link.
    Regarding the 'reset' suggestion on the above page... Before you delete or rename settings files, first save your user profile settings via File > Setup > Manage User profiles > Export... (there is always the slight chance that they are causing the problem but then you can do it all again without importing your profile settings). When you've finished the 'reset' process, you can use the same path to import your profile settings.
    If these suggestions don't help, try reinstalling.
    If that does not work, you can then get free help with licensing and installation issues that are preventing you from working, pretty fast:
    Fill in the form here:
    Select 'installation' from the 'Case type' dropdown and give your correct email address so that they can contact you.
    If none of the above help, come back and post again!
    Hope it does help!
    All the best
    Alison
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  • Here's what I always send out to folk who are experiencing strange symptoms such as this...
    Firstly, make sure your versions of Studio and MultiTerm are up to date. To do this, if you have automatic updates set, just open each of them and accept any update offered. If you don't have automatic updates, set, go to Help > Check for Updates. It's important to have the most recent version of each of them.
    Then, take a look here:
    Performing the first suggestion, a Windows Repair, is helpful with any heavy-duty software, especially after a Windows update. It should always be possible to run a Windows Repair. You may need an extra/different click somewhere (at the 'Small icons' step?) to get you via Control Panel to the right screen. It depends on how your UI is set up. You can always find Control panel by typing it into the search box next to the Windows button bottom left of your screen, then follow the instructions on the above link.
    Regarding the 'reset' suggestion on the above page... Before you delete or rename settings files, first save your user profile settings via File > Setup > Manage User profiles > Export... (there is always the slight chance that they are causing the problem but then you can do it all again without importing your profile settings). When you've finished the 'reset' process, you can use the same path to import your profile settings.
    If these suggestions don't help, try reinstalling.
    If that does not work, you can then get free help with licensing and installation issues that are preventing you from working, pretty fast:
    Fill in the form here:
    Select 'installation' from the 'Case type' dropdown and give your correct email address so that they can contact you.
    If none of the above help, come back and post again!
    Hope it does help!
    All the best
    Alison
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