Computer crashed and I cannot deactivate my licence. Can I deactivate on the website?

Question

As above. Using current Trados Starter edition. (Existing topics on here appear to be outdated.) 
 
 Thank you!

Alison Field · Accepted Answer

Hi Fergus Callen 
 It is possible to deactivate a license on your account page at Licenses 
 Take a look at the instructions here: 
 reset Single User license for 2015/7 
 If you can't see a manual 'Return License' option here: 
 
 ... you will get help by filling out the form here: 
 licensing and installation help 
 Fill out all the details then click 'Submit Case'. Most importantly, give them the email you are contactable on accurately and select 'Licensing' under 'Case Type' 
 
 All the best, 
 Alison

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Computer crashed and I cannot deactivate my licence. Can I deactivate on the website?