Trados Studio 2017 and 2019 on trial mode

Question

Hello! 
 
 I upgraded my Trados 2017 to the new 2019 version. Does anybody know why they are both on trial mode? The Studio 2017 has 2 days remaining and the 2019 version has 28 days left. Am I going to lose access when they expire? Please help! I'm nervous. 
 
 Chantal

Ana-Loredana Gabur · Answer

Hi Chantal Ban 
 
If you already processed the upgrade in your SDL account, then the license code of the 2019 version should be in your SDL account - Products&Plans - Licenses and just need to add the activation code from there into the 2019 version. 
In case of any help needed with the activation, installation or if you require a license reset please contact the licensing team using one of the below links: 
to open a case - gateway.sdl.com/webtocase 
Or for a license reset - gateway.sdl.com/liveagentlicensing 
 
Best regards, 
Loredana

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Trados Studio 2017 and 2019 on trial mode