Hi Casey Carmical ,

Can you please advise if you're using the WebLookup plugin? Have you updated it to the latest version 2019?

If so, please try to disable it temporarily and try again without it and see if it works.

Also, please go to Internet Options (in your Internet Explorer)>Security settings. Browse for Scripting>Active scripting: select Disable.

Hope this helps and let me know if it works.

"I thought surely the issue would have been resolved by the 2019 version"

This is such a wrong assumption. I have seen Trados pretty much only degrading in terms of speed, reliability and even functionality (touch scroll support) since 2011. The latest edition is buggy, has serious text input slowdown issues, old bugs unresolved, and STILL hasn't gotten into hi-res interface, despite SDL claiming some months ago they are working on the resolution (no pun intended) to this problem.

2019 vs 2017 in my eyes is only the fancy and useless "Tell me something" bar and the new project creation window. While promising, I found myself having to go to the next steps anyway - often for stuff like enabling the merging of segments, etc.

"I thought surely the issue would have been resolved by the 2019 version"

This is such a wrong assumption. I have seen Trados pretty much only degrading in terms of speed, reliability and even functionality (touch scroll support) since 2011. The latest edition is buggy, has serious text input slowdown issues, old bugs unresolved, and STILL hasn't gotten into hi-res interface, despite SDL claiming some months ago they are working on the resolution (no pun intended) to this problem.

2019 vs 2017 in my eyes is only the fancy and useless "Tell me something" bar and the new project creation window. While promising, I found myself having to go to the next steps anyway - often for stuff like enabling the merging of segments, etc.

Unknown said:

This is such a wrong assumption. I have seen Trados pretty much only degrading in terms of speed, reliability and even functionality (touch scroll support) since 2011. The latest edition is buggy, has serious text input slowdown issues, old bugs unresolved

Hi Adrian Komiński 

It's helpful to be specific so we can address your comments more concretely.  There are certainly things we need to fix and quite a bit of work has been implemented under the hood to help us do this.  We actively monitor every bug that is thrown in Studio as long as users agree to the customer feedback program when they start Studio.  This allows us to identify where the biggest problems are coming from and fix them even if they are not reported to us.

Unknown said:

... and STILL hasn't gotten into hi-res interface, despite SDL claiming some months ago they are working on the resolution (no pun intended) to this problem.

This unfortunately still a work in progress with many parts of the application behving correctly and others not.  It didn't progress as quickly as we would have liked so you are correct in that we still don't provide 100% support for hi-res screens.

Unknown said:

2019 vs 2017 in my eyes is only the fancy and useless "Tell me something" bar and the new project creation window. While promising, I found myself having to go to the next steps anyway - often for stuff like enabling the merging of segments, etc.

It is a bit more than this, but another important point to note is that we also track the things people are searching for and if we see no results are being returned then we will enhance this with each CU... also courtesy of the customer feedback program in the application.  At the moment I think it does peretty well for new users, but I would agree that there are many things a more sophisticated user might want to look for and it won't be found.  But keep using it and we'll be able to refine this positively over time.