Cannot open sdlliff file VERY URGENT

Question

Hi, 
 
 I am not able to open a file on which I was working after closing and reopening Studio 2017. 
 I have almost completed the translation, but I am unable to reopen the file. This is the second time I am encountering this problem. 
 
 My Studio has become very slow these days, confirming mere segment takes more than a minute to be confirmed. 
 
 How do I remedy this problem? 
 
 Regards, 
 Alain.

Lydia Simplicio · Answer

Hello Alain Chuba , 
 
Unfortunately this error message would seem to suggest the file itself is damaged. 
 
This can happen with overzealous AV programs or even 'CCleaner' if the machine has been left on over night or the machine shut down before the saving process is complete. 
Also, as you say the system is running very slow, this may also be an indication that the the security program you are using is causing an issue. I would therefore most definitely add Studio/Multiterm to your AV whitelist. 
 
If you have the original (docx?) file, then please create a new project in Studio- 
Now open the file and 'save target as' without actually changing any of the segments or doing any translations. 
If you are able to open and close the file in this manner, this normally indicates the file is not corrupt. 
You can now run the file through your translation memory and complete the translation. 
 
Should however the problem still persist (file issue) and you cannot substitute the damaged file with untranslated source documents, I think the only remaining option would be to request a new file from the client.

Please let me know if this helps.

Nora Díaz · Answer

Were you using a TM with your project? If so, all you need to do is find the TM, create a new project, add the original Word file to the project, attach the TM and pre-translate the file. To find your TM, remember that the file extension is sdltm, so you could search your computer to find it. If you created the TM yourself and saved it to a specific location, it should still be there. If you created the TM but let Studio use the default location, then it will very likely be in a folder inside the project folder. 
 If you didn't create a TM or didn't use an existing TM while working on your project, then, unfortunately, there is no way to retrieve your work if the sdlxliff was damaged. Fingers crossed that you do indeed have a TM!

Lydia Simplicio · Answer

Hello Alain Chuba 
 As you seem to be having quite a few issues here- I might suggest closing Studio and rebooting your system. (this often solves a lot of problems). 
 Ensuring you have now added Studio/MultiTerm to your AV white list and then restarting Studio. 
 Now try re-opening the current project. Is this now more responsive? 
 If so are you able to continue working? 
 If not, you should please recreate the project as explained previously- you will need to use of course the TM you previously used and then pre-translate through this.

Lydia Simplicio · Answer

Hi Alain Chuba , 
 
Just want to connect your two threads together as its dealing with the same issue. 
 Alison Field has kindly created a new TM to see if you can now pretranslate the document. 
 
 community.sdl.com/.../66416

Lydia Simplicio · Answer

Hi Alison Field , 
 
Thanks for the heads up. 
This one most definitely needs a hands on approach I think, to get this resolved.

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Cannot open sdlliff file VERY URGENT