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Trados Studio 2017 SR1: The translation memory data file engine returned an error: disk I/O error.

James Hirst

Hi all, I cannot seem to open Trados Studio 2017 SR1 as the following error message appears: The translation memory data file engine returned an error: disk I/O error. Any suggestions would be greatly appreciated. Many thanks, James.
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    Hi ,

    If the error is occurring when you click on, for example a package or a project you have recieved and haven't opened before, then it could be the file that is causing the error and I would ask the client for a new one.

    If it's occurring when you simply try to open Studio itself or are clicking on a project file that you've already worked on, then I would suggest a Studio repair via Windows Control Panel.

    Take a look at all the options offered here:

     
    Performing the first suggestion, a Windows Repair, is helpful with any heavy-duty software, especially after a Windows update. It should always be possible to run a Windows Repair. You may need an extra/different click somewhere (at the 'Small icons' step for example) to get you via Control Panel to the right screen. It depends on how your User Interface is set up. You can also find Control Panel by typing it into the 'Type here to search' box next to the Windows button bottom left of your screen. Then follow the instructions on the above link. 
     
    Regarding the 'reset' suggestion on the above page... Before you delete or rename settings files, first save your user profile settings via File > Setup > Manage User profiles > Export... (there is always the slight chance that they are causing the problem but then you can do it all again without importing your profile settings). When you've finished the 'reset' process, you can use the same path to import your profile settings.
     
    If these suggestions don't help, try reinstalling Studio.
     
    If that does not work, you can then get free help with licensing and installation issues that are preventing you from working, pretty fast:
     
    Fill in the form here:
     
     
    Select 'installation' from the 'Case type' dropdown and give your correct email address so that they can contact you.
     
    I hope that you can find a solution in amongst all of the above!
     
    If not, then someone else (  ) will help you because I'm off on holiday tomorrow!
     
    Alison ;-)
  • 0 in reply to Alison Field
    Hi

    Indeed best to log a case. The error sounds like an external problem rather than anything you'll be able to fix in the application, but the support team will be able to help.

    Paul Filkin | RWS Group

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