I cannot activate Studio 2019, when entering my activation code, I am being told the code is incorrect.

I cannot activate Studio 2019, when entering my activation code, I am being told the code is incorrect.

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  • Hi

    Steve was trying to help... you're just reading his signature!

    He asked you if you had resolved this as your licence seems to be in use. If you haven't then I suggest you simply log a ticket which doesn't require a support & maintenance contract. For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link:

    gateway.sdl.com/liveagentlicensing

    You have two options:

    1. Submit a case using a webform
    2. Use live chat to get a licence reset

    You want to use the second option.

    Regards

    Paul

    Paul Filkin | RWS Group

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