problem downloading files

Question

Hello, 
 I'm working on a groupshare project and today I can't download files for translating... I can still open the files I have already translated but not the new ones. The error text says : impossible de t&eacute;l&eacute;charger certains fichiers et donc de les ouvrir. 
 I need help, thanks ! 
 Perrine

Paul · Answer

Hi perrine daucher 
 
I think you need to raise this with the project manager responsible for your project. But maybe try this in the meantime: 
 
1. Remove your existing project from Studio (this won't delete the files) 
2. Restart Studio 
3. Try to access the project in GroupShare and download your files again

Trados Studio > 1. Trados Studio

problem downloading files