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I just uploaded the new SDL Studio 2017 SR1-38031.
But now, I cannot use the plug-in DeepL anymore.
Could you please help?
Delphine L.
RWS Community
I just uploaded the new SDL Studio 2017 SR1-38031.
But now, I cannot use the plug-in DeepL anymore.
Could you please help?
Delphine L.
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub
Hi LALANDE Delphine
This is not a DeepL problem, it's a bug in the 2017 installer. I suggest you log a case now and the support team will be able to help you. For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link:
gateway.sdl.com/liveagentlicensing
You have two options:
1. Submit a case using a webform
2. Use live chat to get a licence reset
You want to use the first option and make sure that you refer to this thread so the teams can see what you have tried already.
Regards
Paul
Paul Filkin | RWS Group
________________________
Design your own training!
You've done the courses and still need to go a little further, or still not clear?
Tell us what you need in our Community Solutions Hub