Access to Studio 2011 or SDL

I bought Trados Studio 2011 about a year ago but now for technical reasons I need to uninstall the program and reinstall it (which will hopefully solve the problem): When I got to sdl.com I there is now Studio 2014 and I can't find a link for Studio 2011. I have tried contact SDL using "Contact" on two pages (My Account > My Support >Contact Us (Translation Zone) and Customer Support > Installation and Licensing > Contact Us but have received no reply so I'm trying here.

Can anyone tell me where I can download Studio 2011 from?

If not, can anyone suggest the best way to contact SDL?

Thanks

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