Studio 2017 would not show me document statistics

Hello all,

I am a relatively novice user of Studio 2017 and I am  not that familiar with all its required settings. I am now trying to get the basic stats for a new 12,000-words  Word document (*.docx) that I have to translate but it gives me only n/a responses (words, characters, segments for Confirmation Stats, and also n/a for Analysis stats).

Could this be only a basic setting issue? or could it be related to some kind of security restrictions on the Word document? or could it require a re-installation of Studio?

Thanks for your help and insight!

Laval

 

 

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