object reference not set to an instance of object

Question

Hello, I am using studio 2017, until couple of days I was ale to save the document as word document but doday probably I did something wrong (maybe merged the paragraph with address line or something similar with the source) and I receive this error message: 
 object reference not set to an instance of object 
 If I did not, the only new thing I notice on trados is that there is an error message as following: "An error has occured while using translation provider SDL Language Machine Translation: Number of allowable characters exceeded. Check your subscriotion in File..." 
 
 Can you help me to fix this? 
 
 Thanks a lot. 
 
 B&uuml;lent Simsek

Daniel Hug · Answer

Hello B&uuml;lent 
 Unknown said: 
 If I did not, the only new thing I notice on trados is that there is an error message as following: "An error has occured while using translation provider SDL Language Machine Translation: Number of allowable characters exceeded. Check your subscriotion in File..." 
 
 I can't offer help concerning the first part of your question, but the issue with the SDL Language Cloud I might be able to cast some light on. I encountered the same problem recently, and you can find the answer in this thread: https://community.sdl.com/product-groups/translationproductivity/f/231/t/20689 
 Short answer: It might have to do with a bug in which case you can submit a ticket to get your allowable characters refreshed. 
 Daniel

Lydia Simplicio · Answer

Hello bulent simsek , 
 When unexpected messages pop up, it's always a good idea to post the full error stack as this often contains important information that we need to trace the problem. 
 (object reference... is a very generic error message thrown by most softwares- not just Studio).

Lydia Simplicio · Answer

Hello bulent simsek , 
 
Could it be that you are handling a (scanned) PDF? which I think could be the cause of this problem. 
If so you should try the following- 
 
Open the PDF as a 'single file translation' then once the file has opened- then close it again immediately- you will now have a word file in your folder- which you should clean up and then work with this instead. 
There are apps available that will help you clean up the file- 
 appstore.sdl.com/.../ 
 
Also the following might be useful when working with PDF's 
 community.sdl.com/.../3182.how-to-work-with-a-pdf-file

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object reference not set to an instance of object