"General error occurred" and "MultiTerm is unable to retrieve the multimedia object"

Dear Steven Whale,

I am writing to you as extension of the previous matter:

community.sdl.com/.../72066

Unfortunately last 4 weeks has been a never-ending nightmare because of Trados. I could not solve the issues and I had to create and recreate files using the TM and it took more than 3 weeks to get the document in Word format when I was thinking that all has finished and a new era was about to start with new laptop, this time I had to fight with termbases+multiterm+glossary converter issues. I have been using studio 2019 tial version (I don't know why, because trados has been a huge waste of time and money since I started to use it), and I could not use the newest termbases I created on my other laptop. I can use, export, import TB's almost with no problem on the other laptop, but on the new one I always have newer and newer troubles... Here are some of them:
1. Studio doesn't add termbase and pops-up this error message: "General error occurred" and "MultiTerm is unable to retrieve the multimedia object"
2. Studio adds the termbase but it shows on the search screen as there is no terbase added.
3. Multiterm opens the TBö but search page goes blank, that is, it detects no term.
4. Studio has problems with especiallyn newly created (in last couple of months) TB's, old ones work properly. however when I try to add new terms on the old termbases' excel sheets, and create a new TB using glossary converter.

First I thought the problem is caused by the difference of versions, deleted 2019, downloaded 2017, run and activated the licence, but the problems persisted.

By the way I use Windows 10 home edition, my laptop is 2 months old, so everything is expected to be up to date. I downloaded every Trados product in last couple of weeks as well, so there is no newer update available on appstore. Also I read and tried to apply all solitons suggested in these posts on the communiy, non has worked so far:

community.sdl.com/.../19123

community.sdl.com/.../65495

community.sdl.com/.../19159

I like the ease of working on a split screen and creating TB's and TM's on studioö but I am extremely fed up with the errors it constantly generates, and thinking on throwing all to the bin. Seriously. I remember when Paul Filkin tried to fix something from Germany for 3 hours on my laptop, and then he gave up trying couple of years ago.... And there were another issue which had gone undiagnosed some time ago, and I was offered to have professional version of studio...Probably I do something wrong, but the problems I have met has been have so hardly hit me that I don't see more reasons to insist on the software, unfortunately.

Here are two error messages I've got related to above described problems:

Fullscreen sdlerror-201917-17h19m14s.sdlerror.sdlerror (1).xml Download

<SDLErrorDetails time="07/01/2019 17:19:27">
  <ErrorMessage>General error occurred</ErrorMessage>
  <Exception>
    <Type>Sdl.Terminology.TerminologyProvider.Core.Exceptions.ConnectionException, Sdl.Terminology.TerminologyProvider.Core, Version=12.0.0.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888</Type>
    <HelpLink />
    <Source>Sdl.MultiTerm.Client.TerminologyProvider</Source>
    <HResult>-2146233088</HResult>
    <StackTrace><![CDATA[   at Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.FileBasedMultiTermTerminologyProvider.Connect(TerminologyProviderCredential credential, TermbaseSettings settings)
   at Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.AbstractMultiTermTerminologyProvider.Connect(TermbaseSettings settings)
   at Sdl.TranslationStudio.Common.CommonPaths.GetTerminologyProvider(IWin32Window owner, String path)
   at Sdl.TranslationStudio.Common.CommonPaths.OpenTerminologyFiles(IWin32Window owner, String terminologyFileFilter)
   at Sdl.TranslationStudio.ProjectManagement.Terminology.FileBasedMultiTermProviderWinFromsUI.Browse(IWin32Window owner, ITerminologyProviderCredentialStore credentialStore)
   at Sdl.TranslationStudio.ProjectManagement.Terminology.ProjectTermbasesControl.TerminologyProviderPluginOnClick(Object sender, EventArgs e)
   at System.Windows.Forms.ToolStripItem.RaiseEvent(Object key, EventArgs e)
   at System.Windows.Forms.ToolStripMenuItem.OnClick(EventArgs e)
   at System.Windows.Forms.ToolStripItem.HandleClick(EventArgs e)
   at System.Windows.Forms.ToolStripItem.HandleMouseUp(MouseEventArgs e)
   at System.Windows.Forms.ToolStripItem.FireEventInteractive(EventArgs e, ToolStripItemEventType met)
   at System.Windows.Forms.ToolStripItem.FireEvent(EventArgs e, ToolStripItemEventType met)
   at System.Windows.Forms.ToolStrip.OnMouseUp(MouseEventArgs mea)
   at System.Windows.Forms.ToolStripDropDown.OnMouseUp(MouseEventArgs mea)
   at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
   at System.Windows.Forms.ToolStrip.WndProc(Message& m)
   at System.Windows.Forms.ToolStripDropDown.WndProc(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)]]></StackTrace>
    <InnerException>
      <Type>System.Runtime.InteropServices.COMException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
      <ErrorCode>-2147220958</ErrorCode>
      <HelpLink />
      <Source>MtTermbase</Source>
      <HResult>-2147220958</HResult>
      <StackTrace><![CDATA[   at Sdl.MultiTerm.Server.Interop.MtTermbaseClass.Name(String Cookie)
   at Sdl.MultiTerm.Core.Connectors.LegacyInlineConnector.TermbaseName(String cookie)
   at Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.FileBasedMultiTermTerminologyProvider.Initialize(TermbaseSettings settings)
   at Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.FileBasedMultiTermTerminologyProvider.Connect(TerminologyProviderCredential credential, TermbaseSettings settings)]]></StackTrace>
    </InnerException>
  </Exception>
  <Environment>
    <ProductName>SDL Trados Studio</ProductName>
    <ProductVersion>14.0.0.0</ProductVersion>
    <EntryAssemblyFileVersion>14.1.10015.44945</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 10 Home</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>2057</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>LAPTOP-SMDOBNK3\bulen</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>LAPTOP-SMDOBNK3</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>7821492 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>

Fullscreen sdlerror-201917-7h58m57s.sdlerror.sdlerror (1).xml Download

<SDLErrorDetails time="07/01/2019 07:59:20">
  <ErrorMessage>General error occurred</ErrorMessage>
  <Exception>
    <Type>Sdl.Terminology.TerminologyProvider.Core.Exceptions.ConnectionException, Sdl.Terminology.TerminologyProvider.Core, Version=12.0.0.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888</Type>
    <HelpLink />
    <Source>Sdl.MultiTerm.Client.TerminologyProvider</Source>
    <HResult>-2146233088</HResult>
    <StackTrace><![CDATA[   at Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.FileBasedMultiTermTerminologyProvider.Connect(TerminologyProviderCredential credential, TermbaseSettings settings)
   at Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.AbstractMultiTermTerminologyProvider.Connect(TermbaseSettings settings)
   at Sdl.TranslationStudio.Common.CommonPaths.GetTerminologyProvider(IWin32Window owner, String path)
   at Sdl.TranslationStudio.Common.CommonPaths.OpenTerminologyFiles(IWin32Window owner, String terminologyFileFilter)
   at Sdl.TranslationStudio.ProjectManagement.Terminology.FileBasedMultiTermProviderWinFromsUI.Browse(IWin32Window owner, ITerminologyProviderCredentialStore credentialStore)
   at Sdl.TranslationStudio.ProjectManagement.Terminology.ProjectTermbasesControl.TerminologyProviderPluginOnClick(Object sender, EventArgs e)
   at System.Windows.Forms.ToolStripItem.RaiseEvent(Object key, EventArgs e)
   at System.Windows.Forms.ToolStripMenuItem.OnClick(EventArgs e)
   at System.Windows.Forms.ToolStripItem.HandleClick(EventArgs e)
   at System.Windows.Forms.ToolStripItem.HandleMouseUp(MouseEventArgs e)
   at System.Windows.Forms.ToolStripItem.FireEventInteractive(EventArgs e, ToolStripItemEventType met)
   at System.Windows.Forms.ToolStripItem.FireEvent(EventArgs e, ToolStripItemEventType met)
   at System.Windows.Forms.ToolStrip.OnMouseUp(MouseEventArgs mea)
   at System.Windows.Forms.ToolStripDropDown.OnMouseUp(MouseEventArgs mea)
   at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
   at System.Windows.Forms.ToolStrip.WndProc(Message& m)
   at System.Windows.Forms.ToolStripDropDown.WndProc(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)]]></StackTrace>
    <InnerException>
      <Type>System.Runtime.InteropServices.COMException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
      <ErrorCode>-2147220958</ErrorCode>
      <HelpLink />
      <Source>MtTermbase</Source>
      <HResult>-2147220958</HResult>
      <StackTrace><![CDATA[   at Sdl.MultiTerm.Server.Interop.MtTermbaseClass.Name(String Cookie)
   at Sdl.MultiTerm.Core.Connectors.LegacyInlineConnector.TermbaseName(String cookie)
   at Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.FileBasedMultiTermTerminologyProvider.Initialize(TermbaseSettings settings)
   at Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.FileBasedMultiTermTerminologyProvider.Connect(TerminologyProviderCredential credential, TermbaseSettings settings)]]></StackTrace>
    </InnerException>
  </Exception>
  <Environment>
    <ProductName>SDL Trados Studio</ProductName>
    <ProductVersion>14.0.0.0</ProductVersion>
    <EntryAssemblyFileVersion>14.1.10015.44945</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 10 Home</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>2057</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>LAPTOP-SMDOBNK3\bulen</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>LAPTOP-SMDOBNK3</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>7821492 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>

C:\Users\Bulent\Downloads\sdlerror-201917-7h58m57s.sdlerror.sdlerror (1).xml

C:\Users\Bulent\Downloads\sdlerror-201917-17h19m14s.sdlerror.sdlerror (1).xml

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Thread Subject & Description
"General error occurred" and "MultiTerm is unable to retrieve the multimedia object" Dear Steven Whale, I am writing to you as extension of the previous matter: https://community.sdl.com/product-groups/translationproductivity/f/90/p/20941/72066#72066 Unfortunately last 4 weeks has been a never-ending nightmare because of Trados. I could not solve the issues and I had to create and recreate files using the TM and it took more than 3 weeks to get the document in Word format when I was thinking that all has finished and a new era was about to start with new laptop, this time I had to fight with termbases+multiterm+glossary converter issues. I have been using studio 2019 tial version (I don't know why, because trados has been a huge waste of time and money since I started to use it), and I could not use the newest termbases I created on my other laptop. I can use, export, import TB's almost with no problem on the other laptop, but on the new one I always have newer and newer troubles... Here are some of them: 1. Studio doesn't add termbase and pops-up this error message: "General error occurred" and "MultiTerm is unable to retrieve the multimedia object" 2. Studio adds the termbase but it shows on the search screen as there is no terbase added. 3. Multiterm opens the TBö but search page goes blank, that is, it detects no term. 4. Studio has problems with especiallyn newly created (in last couple of months) TB's, old ones work properly. however when I try to add new terms on the old termbases' excel sheets, and create a new TB using glossary converter. First I thought the problem is caused by the difference of versions, deleted 2019, downloaded 2017, run and activated the licence, but the problems persisted. By the way I use Windows 10 home edition, my laptop is 2 months old, so everything is expected to be up to date. I downloaded every Trados product in last couple of weeks as well, so there is no newer update available on appstore. Also I read and tried to apply all solitons suggested in these posts on the communiy, non has worked so far: https://community.sdl.com/product-groups/translationproductivity/f/90/t/19123 https://community.sdl.com/product-groups/translationproductivity/f/90/p/19123/65495#65495 https://community.sdl.com/product-groups/translationproductivity/f/90/t/19159 I like the ease of working on a split screen and creating TB's and TM's on studioö but I am extremely fed up with the errors it constantly generates, and thinking on throwing all to the bin. Seriously. I remember when Paul Filkin tried to fix something from Germany for 3 hours on my laptop, and then he gave up trying couple of years ago.... And there were another issue which had gone undiagnosed some time ago, and I was offered to have professional version of studio...Probably I do something wrong, but the problems I have met has been have so hardly hit me that I don't see more reasons to insist on the software, unfortunately. Here are two error messages I've got related to above described problems: https://community.rws.com .code-editor .code-editor-heading{border-top:1px solid #e7e6e8;border-left:1px solid #e7e6e8;border-right:1px solid #e7e6e8;background-color:#fafafa;border-radius:3px 3px 0 0;font-size:12.6px;display:flex;justify-content:space-between;align-items:center;overflow:hidden}.code-editor .code-editor-heading .icon{width:32px;height:32px;display:block;overflow:hidden;text-indent:-3000em;background-repeat:no-repeat;background-size:80%;background-position:center}.code-editor .code-editor-heading .fs{background-image:url('https://community.rws.com/cfs-filesystemfile/__key/defaultwidgets/547b4cbb4efb4c3d83533f8f35fb4b7b-1a84591e31034fac832d29ed8584666c/fullscreen.svg?_=637923381702208350')}.code-editor .code-editor-heading .dl{background-image:url('https://community.rws.com/cfs-filesystemfile/__key/defaultwidgets/547b4cbb4efb4c3d83533f8f35fb4b7b-1a84591e31034fac832d29ed8584666c/download.svg?_=637923381702118315')}.code-editor .code-editor-heading .filename{padding:10px;display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.code-editor .code-editor-heading a{color:#271a32}.code-editor .code-editor-heading a:hover{color:#3e016f} https://community.rws.com/# https://community.rws.com/cfs-filesystemfile/__key/communityserver-discussions-components-files/90/sdlerror_2D00_201917_2D00_17h19m14s.sdlerror.sdlerror-_2800_1_2900_.xml?_=636824853879449333 https://community.rws.com/cfs-filesystemfile/__key/communityserver-discussions-components-files/90/sdlerror_2D00_201917_2D00_17h19m14s.sdlerror.sdlerror-_2800_1_2900_.xml?_=636824853879449333 <SDLErrorDetails time="07/01/2019 17:19:27"> <ErrorMessage>General error occurred</ErrorMessage> <Exception> <Type>Sdl.Terminology.TerminologyProvider.Core.Exceptions.ConnectionException, Sdl.Terminology.TerminologyProvider.Core, Version=12.0.0.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888</Type> <HelpLink /> <Source>Sdl.MultiTerm.Client.TerminologyProvider</Source> <HResult>-2146233088</HResult> <StackTrace><![CDATA[ at Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.FileBasedMultiTermTerminologyProvider.Connect(TerminologyProviderCredential credential, TermbaseSettings settings) at Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.AbstractMultiTermTerminologyProvider.Connect(TermbaseSettings settings) at Sdl.TranslationStudio.Common.CommonPaths.GetTerminologyProvider(IWin32Window owner, String path) at Sdl.TranslationStudio.Common.CommonPaths.OpenTerminologyFiles(IWin32Window owner, String terminologyFileFilter) at Sdl.TranslationStudio.ProjectManagement.Terminology.FileBasedMultiTermProviderWinFromsUI.Browse(IWin32Window owner, ITerminologyProviderCredentialStore credentialStore) at Sdl.TranslationStudio.ProjectManagement.Terminology.ProjectTermbasesControl.TerminologyProviderPluginOnClick(Object sender, EventArgs e) at System.Windows.Forms.ToolStripItem.RaiseEvent(Object key, EventArgs e) at System.Windows.Forms.ToolStripMenuItem.OnClick(EventArgs e) at System.Windows.Forms.ToolStripItem.HandleClick(EventArgs e) at System.Windows.Forms.ToolStripItem.HandleMouseUp(MouseEventArgs e) at System.Windows.Forms.ToolStripItem.FireEventInteractive(EventArgs e, ToolStripItemEventType met) at System.Windows.Forms.ToolStripItem.FireEvent(EventArgs e, ToolStripItemEventType met) at System.Windows.Forms.ToolStrip.OnMouseUp(MouseEventArgs mea) at System.Windows.Forms.ToolStripDropDown.OnMouseUp(MouseEventArgs mea) at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks) at System.Windows.Forms.Control.WndProc(Message& m) at System.Windows.Forms.ScrollableControl.WndProc(Message& m) at System.Windows.Forms.ToolStrip.WndProc(Message& m) at System.Windows.Forms.ToolStripDropDown.WndProc(Message& m) at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m) at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m) at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)]]></StackTrace> <InnerException> <Type>System.Runtime.InteropServices.COMException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type> <ErrorCode>-2147220958</ErrorCode> <HelpLink /> <Source>MtTermbase</Source> <HResult>-2147220958</HResult> <StackTrace><![CDATA[ at Sdl.MultiTerm.Server.Interop.MtTermbaseClass.Name(String Cookie) at Sdl.MultiTerm.Core.Connectors.LegacyInlineConnector.TermbaseName(String cookie) at Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.FileBasedMultiTermTerminologyProvider.Initialize(TermbaseSettings settings) at Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.FileBasedMultiTermTerminologyProvider.Connect(TerminologyProviderCredential credential, TermbaseSettings settings)]]></StackTrace> </InnerException> </Exception> <Environment> <ProductName>SDL Trados Studio</ProductName> <ProductVersion>14.0.0.0</ProductVersion> <EntryAssemblyFileVersion>14.1.10015.44945</EntryAssemblyFileVersion> <OperatingSystem>Microsoft Windows 10 Home</OperatingSystem> <ServicePack>NULL</ServicePack> <OperatingSystemLanguage>2057</OperatingSystemLanguage> <CodePage>1252</CodePage> <LoggedOnUser>LAPTOP-SMDOBNK3\bulen</LoggedOnUser> <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork> <ComputerName>LAPTOP-SMDOBNK3</ComputerName> <ConnectedToNetwork>True</ConnectedToNetwork> <PhysicalMemory>7821492 MB</PhysicalMemory> </Environment> </SDLErrorDetails> jQuery(function(j){ var fullScreenToggle = j('#fragment-1a84591e31034fac832d29ed8584666c1237444025_code-editor-fs'); var codeEditor = j('#fragment-1a84591e31034fac832d29ed8584666c1237444025_code-editor'); fullScreenToggle.on('click', function(){ if (codeEditor.evolutionCodeEditor('fullscreen')) { codeEditor.evolutionCodeEditor('fullscreen', false); } else { codeEditor.evolutionCodeEditor('fullscreen', true); } return false; }); }); .code-editor .code-editor-heading{border-top:1px solid #e7e6e8;border-left:1px solid #e7e6e8;border-right:1px solid #e7e6e8;background-color:#fafafa;border-radius:3px 3px 0 0;font-size:12.6px;display:flex;justify-content:space-between;align-items:center;overflow:hidden}.code-editor .code-editor-heading .icon{width:32px;height:32px;display:block;overflow:hidden;text-indent:-3000em;background-repeat:no-repeat;background-size:80%;background-position:center}.code-editor .code-editor-heading .fs{background-image:url('https://community.rws.com/cfs-filesystemfile/__key/defaultwidgets/547b4cbb4efb4c3d83533f8f35fb4b7b-1a84591e31034fac832d29ed8584666c/fullscreen.svg?_=637923381702208350')}.code-editor .code-editor-heading .dl{background-image:url('https://community.rws.com/cfs-filesystemfile/__key/defaultwidgets/547b4cbb4efb4c3d83533f8f35fb4b7b-1a84591e31034fac832d29ed8584666c/download.svg?_=637923381702118315')}.code-editor .code-editor-heading .filename{padding:10px;display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.code-editor .code-editor-heading a{color:#271a32}.code-editor .code-editor-heading a:hover{color:#3e016f} https://community.rws.com/# https://community.rws.com/cfs-filesystemfile/__key/communityserver-discussions-components-files/90/sdlerror_2D00_201917_2D00_7h58m57s.sdlerror.sdlerror-_2800_1_2900_.xml?_=636824853879449333 https://community.rws.com/cfs-filesystemfile/__key/communityserver-discussions-components-files/90/sdlerror_2D00_201917_2D00_7h58m57s.sdlerror.sdlerror-_2800_1_2900_.xml?_=636824853879449333 <SDLErrorDetails time="07/01/2019 07:59:20"> <ErrorMessage>General error occurred</ErrorMessage> <Exception> <Type>Sdl.Terminology.TerminologyProvider.Core.Exceptions.ConnectionException, Sdl.Terminology.TerminologyProvider.Core, Version=12.0.0.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888</Type> <HelpLink /> <Source>Sdl.MultiTerm.Client.TerminologyProvider</Source> <HResult>-2146233088</HResult> <StackTrace><![CDATA[ at Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.FileBasedMultiTermTerminologyProvider.Connect(TerminologyProviderCredential credential, TermbaseSettings settings) at Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.AbstractMultiTermTerminologyProvider.Connect(TermbaseSettings settings) at Sdl.TranslationStudio.Common.CommonPaths.GetTerminologyProvider(IWin32Window owner, String path) at Sdl.TranslationStudio.Common.CommonPaths.OpenTerminologyFiles(IWin32Window owner, String terminologyFileFilter) at Sdl.TranslationStudio.ProjectManagement.Terminology.FileBasedMultiTermProviderWinFromsUI.Browse(IWin32Window owner, ITerminologyProviderCredentialStore credentialStore) at Sdl.TranslationStudio.ProjectManagement.Terminology.ProjectTermbasesControl.TerminologyProviderPluginOnClick(Object sender, EventArgs e) at System.Windows.Forms.ToolStripItem.RaiseEvent(Object key, EventArgs e) at System.Windows.Forms.ToolStripMenuItem.OnClick(EventArgs e) at System.Windows.Forms.ToolStripItem.HandleClick(EventArgs e) at System.Windows.Forms.ToolStripItem.HandleMouseUp(MouseEventArgs e) at System.Windows.Forms.ToolStripItem.FireEventInteractive(EventArgs e, ToolStripItemEventType met) at System.Windows.Forms.ToolStripItem.FireEvent(EventArgs e, ToolStripItemEventType met) at System.Windows.Forms.ToolStrip.OnMouseUp(MouseEventArgs mea) at System.Windows.Forms.ToolStripDropDown.OnMouseUp(MouseEventArgs mea) at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks) at System.Windows.Forms.Control.WndProc(Message& m) at System.Windows.Forms.ScrollableControl.WndProc(Message& m) at System.Windows.Forms.ToolStrip.WndProc(Message& m) at System.Windows.Forms.ToolStripDropDown.WndProc(Message& m) at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m) at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m) at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)]]></StackTrace> <InnerException> <Type>System.Runtime.InteropServices.COMException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type> <ErrorCode>-2147220958</ErrorCode> <HelpLink /> <Source>MtTermbase</Source> <HResult>-2147220958</HResult> <StackTrace><![CDATA[ at Sdl.MultiTerm.Server.Interop.MtTermbaseClass.Name(String Cookie) at Sdl.MultiTerm.Core.Connectors.LegacyInlineConnector.TermbaseName(String cookie) at Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.FileBasedMultiTermTerminologyProvider.Initialize(TermbaseSettings settings) at Sdl.MultiTerm.Client.TerminologyProvider.TerminologyPrioviders.FileBasedMultiTermTerminologyProvider.Connect(TerminologyProviderCredential credential, TermbaseSettings settings)]]></StackTrace> </InnerException> </Exception> <Environment> <ProductName>SDL Trados Studio</ProductName> <ProductVersion>14.0.0.0</ProductVersion> <EntryAssemblyFileVersion>14.1.10015.44945</EntryAssemblyFileVersion> <OperatingSystem>Microsoft Windows 10 Home</OperatingSystem> <ServicePack>NULL</ServicePack> <OperatingSystemLanguage>2057</OperatingSystemLanguage> <CodePage>1252</CodePage> <LoggedOnUser>LAPTOP-SMDOBNK3\bulen</LoggedOnUser> <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork> <ComputerName>LAPTOP-SMDOBNK3</ComputerName> <ConnectedToNetwork>True</ConnectedToNetwork> <PhysicalMemory>7821492 MB</PhysicalMemory> </Environment> </SDLErrorDetails> jQuery(function(j){ var fullScreenToggle = j('#fragment-1a84591e31034fac832d29ed8584666c1497952557_code-editor-fs'); var codeEditor = j('#fragment-1a84591e31034fac832d29ed8584666c1497952557_code-editor'); fullScreenToggle.on('click', function(){ if (codeEditor.evolutionCodeEditor('fullscreen')) { codeEditor.evolutionCodeEditor('fullscreen', false); } else { codeEditor.evolutionCodeEditor('fullscreen', true); } return false; }); }); C:\Users\Bulent\Downloads\sdlerror-201917-7h58m57s.sdlerror.sdlerror (1).xml https://community.rws.comC:\Users\Bulent\Downloads\sdlerror-201917-17h19m14s.sdlerror.sdlerror (1).xml
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0 Oana Nagy over 7 years ago

Hello bulent simsek ,

Referring back to the original posting-

Did you try the solution suggested? Was the file a scanned PDF? Or was the file in a completely different format altogether?

I would not expect otherwise the following-

Unknown said:
nd it took more than 3 weeks to get the document in Word format

How did you manage to 'convert' to word.

You also mention that you do not have similar issues on other machines - only on one particular machine-

Unknown said:
By the way I use Windows 10 home edition, my laptop is 2 months old, so everything is expected to be up to date.

Although the machine is maybe only a couple of months old- this does NOT necessarily mean that it is always up to date.

A new 'out of the box' computer may have been sitting around in the store for 6-12 month and will of course not been updated.

To start trouble shooting here and resolve the issues- I really would suggest you follow through on the following TWO Wiki's to the end.

https://community.sdl.com/product-groups/translationproductivity/w/customer-experience/3392.how-to-part-1-trouble-shoot-unexplained-errors-and-unwanted-behavior-in-studiomultiterm

It would be also great if you run into issues, to document/screenshot as you go, so we can see possibly where something is failing.

Oana Nagy | QA Engineer | RWS Group
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0 Oana Nagy over 7 years ago

Hello bulent simsek ,

Referring back to the original posting-

Did you try the solution suggested? Was the file a scanned PDF? Or was the file in a completely different format altogether?

I would not expect otherwise the following-

Unknown said:
nd it took more than 3 weeks to get the document in Word format

How did you manage to 'convert' to word.

You also mention that you do not have similar issues on other machines - only on one particular machine-

Unknown said:
By the way I use Windows 10 home edition, my laptop is 2 months old, so everything is expected to be up to date.

Although the machine is maybe only a couple of months old- this does NOT necessarily mean that it is always up to date.

A new 'out of the box' computer may have been sitting around in the store for 6-12 month and will of course not been updated.

To start trouble shooting here and resolve the issues- I really would suggest you follow through on the following TWO Wiki's to the end.

https://community.sdl.com/product-groups/translationproductivity/w/customer-experience/3392.how-to-part-1-trouble-shoot-unexplained-errors-and-unwanted-behavior-in-studiomultiterm

It would be also great if you run into issues, to document/screenshot as you go, so we can see possibly where something is failing.

Oana Nagy | QA Engineer | RWS Group
Cancel
Vote Up 0 Vote Down

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Trados Studio > 1. Trados Studio

"General error occurred" and "MultiTerm is unable to retrieve the multimedia object"