Converted idml file doesn't contain the whole content - Trados Studio 2019

Question

Hello, 
 We received an idml file from our client and tried several times to import it in Trados Studio 2017 and 2019, but when opening the XLIFF only 11 words from about 4000 appear as a kind of table of contents. 
 We have already checked the option " Process unsupported file versions". 
 Do you have any idea what the reason for this error could be? In the past there was no problem in reading and editing idml files in Studio. 
 Thank you for your support. 
 Best regards 
 Susanne

Jesús Prieto · Answer

Never found this issue either, but I&rsquo;d try ticking these 2 options in your Project Settings : 
 
 Then try to preview the IDML ( Browse and Preview buttons below). 
 If it still doesn&rsquo;t work I can only think that the InDesign document has the text rastered, i.e., text is not editable, so the document is ready to go to the print shop on a free-problem workflow). In this case, and if you don&rsquo;t have InDesign available to open the IDML and confirm whether the text is editable or not, check with your client that text is editable in InDesign, because you need the editable text in InDesign in order to extract it in Studio. 
 I'm curious to know the reason of your problem, so please, don&rsquo;t forget to post it when you know it.

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Converted idml file doesn't contain the whole content - Trados Studio 2019