hi recently i just purchased an upgrade license from sdl trados freelancer to sdl profesional. My question is very simple, i cannot deactivate my sdl trados freelancer plus, error message: Login for this product key has been restricted. contact the system administrator for assistance. Please help me to solve this.
And when i go to sdl account:
I am stuck don't know how to solve this.
Hi Edward Sinaga,
You can request a license reset via live chat here:
Click on the right-hand button 'Request License Reset' and fill out the little form that appears.
Someone will reply very quickly, usually immediately.
In the rare event that there is nobody available, the button will be greyed out with 'No Agents Are Available'. Then, click on the 'Submit Case' button and fill that form out, being sure to give your email address accurately so they can contact you. Remember to click 'Licensing' in the 'Case Type' dropdown. You should have your license problems resolved within 24h.
All the best,
Alison
Brilliant! I'm glad they sorted you out so fast.
All the best,
Ali :)
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