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URGENT HELP NEEDED! The .docx saved from a long SDLXLIFF in Studio won't open in Microsoft Word. How can we solve this?

Christian Blouin

Hello,

We have just finished translating a long Word document (>2 000 segments) in Studio 2019 SR1 version 15.1.2.4878.

When we saved the long SDLXLIFF file (over 2 000 segments) using the "save the target as" (Shift+F12) as

a WORD (.docx) document, it looked as though Studio got through the process quickly,... too quickly, in fact.

When we double-clicked the resulting the translation, the DOCX file from the Target language, an Error Message popped up.

See the following screen capture:

Error message in Microsoft Office Word stating 'The file A_20190219_EN_v2.docx cannot be opened because there are problems with the contents.' with a Details button for more information.

In a nutshell, not only will MS WORD simply not open the file, but

it is not clear to us what went wrong and how we can fix the problem.

Despite not knowing what to do exactly, we went back to Studio, in the EDITOR view,

and combed through the 2 000 + source and target segments: we found a couple of empty target segments.

We fixed those and thought we had identified the problem. For a 2nd time we saved the SDLXLIFF as a WORD doc,

but again upon attempting to open the resulting 'DOCX file, the very same error message popped up.

We really need to fix this because we have to deliver the translation very soon.

Can somebody help please.

Thanks in advance,

Christian

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[edited by: Trados AI at 4:26 PM (GMT 0) on 28 Feb 2024]
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  • 0 in reply to Paul

    Hello Paul,

    Very happy for you to chime in and offer some help. Sure enough, Paul, you are fully right... one more time!

    All along we tried opening the DOCX file on the machine where it was translated and which happen to have the 2007 MS Office installed !!

    All our other machines run the latest MS Office version, that is 2019. Just after I had read your reply, I opened the same file from one of our other workstations (MS Office 2019) and it worked. Word did have a few prompts/questions, I clicked YES and the file opened. And, yes, the old MS Word 2007 was then able to open that very same DOCX file. The timing of your question is perfect: a couple of days ago, we purchased a new desktop to replace that old machine, but I just haven't had the time to make the replacement yet

    A big, fat thank you, Paul.

    Christian