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Added files in existing project are not visible to other users

Antonie Pluk

Hi,

I work with Studio 2019 (Professional Network). We are a relatively small team. We use GroupShare for our translation memories, but our Studio projects are file based.

We only just upgraded from 2017, and we are having issues with adding files to existing projects. One person adds a new file to an ongoing project, and the others cannot see that added file unless they hadn't had the project in their project list when the file was added.

Any person that didn't have the project in their list sees the added file. Any person that did have the project in their list cannot see the added file, even after someone else has worked on it.  Even after removing the project from the list and adding it again, or restarting Studio, the added file remains non-visible to the person who originally had the project in their project list.

Whenever the added file is non-visible, we can see the SDLXLIFF files in the source and target folders in Windows Explorer, but when we look at the File view of that project in Studio, the added file is just not visible, in source and target languages alike.

Is this a known issue? We have been using the new Quick Add Files feature; would using the other Add Files options solve our problem? Any idea on what the issue is? Would the GroupShare project management module solve that problem?

Thank you in advance for your help and input.

Antonie Pluk, C. Tr.
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    I’v been there too… Sharing projects can cause that effect. Note that a project file is actually a plain text file, and I understand that Trados Studio projects are not supposed to be open at the same time by different users, so if one user makes changes, such as adding/removing a new file, the other users with the same project won’t see that change.

    I’ve seen often projects being corrupted, so I needed to use a backup of the project… We can work on the same project, translating or reviewing, but if I’m going to edit a project, I ask all users to close temporarily that project. When I’m done, I close that project as well (not sure if this is neededd).

    I’m still not sure what edting a project means. For sure it means adding files to or removing them from the project, but we haven’t had issues with finalising files or creating packages, although I guess they should pose the same issues.

    I hope it helps.
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  • 0

     

    I’v been there too… Sharing projects can cause that effect. Note that a project file is actually a plain text file, and I understand that Trados Studio projects are not supposed to be open at the same time by different users, so if one user makes changes, such as adding/removing a new file, the other users with the same project won’t see that change.

    I’ve seen often projects being corrupted, so I needed to use a backup of the project… We can work on the same project, translating or reviewing, but if I’m going to edit a project, I ask all users to close temporarily that project. When I’m done, I close that project as well (not sure if this is neededd).

    I’m still not sure what edting a project means. For sure it means adding files to or removing them from the project, but we haven’t had issues with finalising files or creating packages, although I guess they should pose the same issues.

    I hope it helps.
    emoji
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