NEW: "An unexpected error has occurred while loading the application plug-ins" - Studio 2019 SR2

Question

Before I went on holiday (5 Sept) Studio 2019 SR2 (up to date) was working fine. When I get home (21 Sept) I get this error: "An unexpected error has occurred while loading the application plug-ins". After I click the OK button (even though this is clearly NOT OK), Studio loads but none of my plug-ins are present. I have run Windows (7) updates and checked for Studio updates (none). I removed all non-essential plug-ins and tried again. Same error. I tried removing the rest (8 of them) one by one, but didn't work. In fact, even with no plug-ins installed (as per the SDL Plugin management tool), I still get the error message. After searching the community and knowledgebase, I found nothing to help - that's not to say there isn't a solution there, only that I didn't find it. The error details and stack trace information is below. Can anyone help please? I do not use "Qualitivity". Supplementary question: I have the following 2 plug-ins. Are both needed to process mxliff files? MXLIFF File Type 2.6.0.1 + SDL Community File Type Support MXLIFF 2.6. Thanks, Simon Cole An unexpected error has occurred while loading the application plug-ins. System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089 Sdl.Core.PluginFramework.PackageSupport -2147467261 SDL Trados Studio 15.0.0.0 15.2.0.1041 Microsoft Windows 7 Professional Service Pack 1 1033 1252 Simon-PC\Simon 4.0.30319.42000 SIMON-PC True 16659468 MB

Simon Cole · Accepted Answer

Hi Florentina 
 You have been very helpful. In the meantime I have installed Fresh Start. 
 Now we can both laugh. I started Studio: no error message. I closed and restarted Studio: still no error message. I restarted my PC: still no error message. So I re-installed my 'essential' plug-ins. Still no error message. So the PROBLEM has GONE AWAY. 
 The only possible thing I can think of is that last night, when I turned my PC off, Windows installed 1 important update. Maybe that was it??? 
 Anyway, your response and help are now available to others. Thanks again. 
 Simon

Florentina Caputa · Answer

Hello Simon Cole , 
 Can you try to make a restart of Studio setup like this: 
 
 Close Trados Studio 
 Go to C:\Users\{UserName}\AppData\Roaming\SDL\SDL Trados Studio and rename the folder 15.0.0.0 
 Start Trados Studio (in this moment, the folder will be re-created, it should look like below:

Remove the folder which you've been renamed and continue the setup process of Trados Studio

You can also try to run the SDL Freshstart application which resets selected Trados Studio user files: https://appstore.sdl.com/language/app/sdl-freshstart/876/

Kind regards, 
 Florentina Caputa

Florentina Caputa · Answer

Hello @ Simon Cole , 
 
 You can try to make a restart of Trados Studio setup by following the steps: 
 
 Close Trados Studio 
 Go to C:\Users\{UserName}\AppData\Roaming\SDL\SDL Trados Studio and rename the folder 15.0.0.0 (increase the last digit for example) 
 Open Trados Studio )in this moment, the folder 15.0.0.0 is re-created, see below:

Delete the updated folder (15.0.0.1) and continue the process of setting up Trados Studio

You can also try to run the SDL Freshstart application which resets the selected Trados Studio user files. The application can be downloaded from the AppStore: https://appstore.sdl.com/language/app/sdl-freshstart/876/ 
 
 With kind regards, 
 Florentina Caputa.

Florentina Caputa · Answer

Hi Simon Cole , 
 In the first scenario, if you rename the folder you will loose the configurations which exists insinde that folder, because Studio is recreating them. 
 By using the SDL Freshstart plugin, the configuration files are backed-up on your local machine, and you have an option inside the app to do a restore of them anytime. 
 
 Kind regards, 
 Florentina

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