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Error message when I open a file in Editor: Object reference not set to an instance of an object

Mira Dornakova

Hi,

I bought Trados a month ago and started getting this error message (Object reference not set to an instance of an object) when I open a file in Editor, after I'm prompted to choose Source and Target languages and TMs, this message pops up in Editor. It seems to disable TMs and MT. 

I've tried to uninstall Trados and install it again. That didn't help. I've also tried the Repair button but that didn't help either.

Could you please help me fix this?

Please find the error details below:

Type   System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089

HelpLink:

Source   Sdl.TranslationStudio.Editor

HResult: -2147467261

I use Windows 10, Microsoft Office Home and Student 2019, it is a Word file, language pair English>Czech, I've selected English>Czech

Yesterday I translated the very same file no problem and today when I open it I get this error. It happens with other Word files, PPTs and with .txt files.


[locked by: Steven Whale at 9:27 AM (GMT 0) on 6 Dec 2019]
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    Hello ,

    Could you please post the full error stack please as this may help identify the issue.

    Error dialog box with red X icon, 'Click here' and 'Advanced Editing Options' highlighted in Trados Studio interface.

    As you said 

    Mira Dornakova said:
    Yesterday I translated the very same file no problem and today when I open it I get this error.

    .If you create your own test project, does the problem still occur- or is it only with a particular set of files from a client?

    How did you receive the files? Individually or via an SDLPPX (package)?

    The more information you can provide, the easier it is to identify the problem-

    https://community.sdl.com/product-groups/translationproductivity/w/customer-experience/4159/how-to-get-help-quickly-in-the-sdl-community-technical-forums

    Lydia Simplicio | RWS Group

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    [edited by: Trados AI at 7:25 PM (GMT 0) on 28 Feb 2024]
  • 0 in reply to Lydia Simplicio

    Hello Steven,

    Thank you for getting back to me. It happens with individual files. So far I've received 2 project packages and on those 2 occasions Trados worked fine. The error occurs both with the files I download and with the files I create. For instance, yesterday I used Trados to translate a PPT, it worked fine, but today when I open the same source PPT it gives me the error.

    Please find the error details below:

    <SDLErrorDetails time="28/11/2019 10:34:46">
    <ErrorMessage>Object reference not set to an instance of an object.</ErrorMessage>
    <Exception>
    <Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <HelpLink />
    <Source>Sdl.TranslationStudio.Editor</Source>
    <HResult>-2147467261</HResult>
    <StackTrace><![CDATA[ at Sdl.TranslationStudio.Editor.TranslationMemory.TranslationMemoryViewPart.UpdateIcon()
    at Sdl.TranslationStudio.Editor.TranslationMemory.TranslationMemoryViewPart.UpdateTranslationProvider()
    at Sdl.TranslationStudio.Editor.TranslationMemory.TranslationMemoryViewPart.OnActiveDocumentChanged()
    at Sdl.TranslationStudio.Editor.TranslationMemory.TranslationMemoryViewPart.editorService_ActiveDocumentChanged(IDocument document)
    at Sdl.TranslationStudio.Api.Editor.DocumentEventHandler.Invoke(IDocument document)
    at Sdl.TranslationStudio.Editor.EditorService.set_ActiveDocument(IDocument value)
    at Sdl.TranslationStudio.Editor.EditorView.OnActiveViewPartChanged(IViewPartReference viewPartReference)
    at Sdl.Desktop.Platform.AbstractViewWithParts.Control_ActiveViewPartChanged(IViewWithParts view, IViewPartReference viewPartReference)
    at Sdl.Desktop.Platform.WinForms.DockingViewContentControl.OnActiveViewPartChanged(IViewPartReference viewPartReference)
    at Sdl.Desktop.Platform.WinForms.DockingViewContentControl.InternalActivateViewPart(IViewPartReference viewPartToActivate)
    at Sdl.Desktop.Platform.WinForms.DockingViewContentControl._tabControl_SelectedTabChanged(Object sender, SelectedTabChangedEventArgs e)
    at Infragistics.Win.UltraWinTabControl.UltraTabControlBase.OnSelectedTabChanged(SelectedTabChangedEventArgs e)
    at Infragistics.Win.UltraWinTabControl.UltraTabControlBase.RaiseEvent(UltraTabControlEventId id, EventArgs e)
    at Infragistics.Win.UltraWinTabControl.UltraTabControlBase.OnManagerSelectedTabItemChanged(Object sender, SelectedTabItemChangedEventArgs e)
    at Infragistics.Win.UltraWinTabs.TabManager.set_SelectedTabItem(ITabItem value)
    at Infragistics.Win.UltraWinTabControl.UltraTabControlBase.SetSelectedTab(UltraTab tab)
    at Infragistics.Win.UltraWinTabControl.UltraTabControlBase.set_SelectedTab(UltraTab value)
    at Sdl.Desktop.Platform.WinForms.DockingViewContentControl.AddViewPartTab(IViewPartReference viewPartReference)
    at Sdl.Desktop.Platform.WinForms.DockingViewContentControl.AddViewPart(IViewPartReference viewPartReference)
    at Sdl.Desktop.Platform.WinForms.DockingViewContentControl.NotifyViewPartAdded(IViewPartReference viewPartReference)
    at Sdl.Desktop.Platform.AbstractViewWithParts.AddViewPart(IViewPartReference viewPartReference)
    at Sdl.Desktop.Platform.AbstractDockingView.AddViewPart(IViewPartReference viewPartReference)
    at Sdl.TranslationStudio.Editor.Shared.InternalEditorContext.AddDocumentViewPart(IDocumentViewPart documentViewPart)
    at Sdl.TranslationStudio.Api.Editor.AbstractInternalDocument.AfterLoad(IJob job)]]></StackTrace>
    </Exception>
    <Environment>
    <ProductName>SDL Trados Studio</ProductName>
    <ProductVersion>15.0.0.0</ProductVersion>
    <EntryAssemblyFileVersion>15.2.0.1041</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 10 Home</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>3082</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>DESKTOP-ROSPNQM\mirad</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>DESKTOP-ROSPNQM</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>8283992 MB</PhysicalMemory>
    </Environment>
    </SDLErrorDetails>
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  • 0 in reply to Lydia Simplicio

    Hello Steven,

    Thank you for getting back to me. It happens with individual files. So far I've received 2 project packages and on those 2 occasions Trados worked fine. The error occurs both with the files I download and with the files I create. For instance, yesterday I used Trados to translate a PPT, it worked fine, but today when I open the same source PPT it gives me the error.

    Please find the error details below:

    <SDLErrorDetails time="28/11/2019 10:34:46">
    <ErrorMessage>Object reference not set to an instance of an object.</ErrorMessage>
    <Exception>
    <Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <HelpLink />
    <Source>Sdl.TranslationStudio.Editor</Source>
    <HResult>-2147467261</HResult>
    <StackTrace><![CDATA[ at Sdl.TranslationStudio.Editor.TranslationMemory.TranslationMemoryViewPart.UpdateIcon()
    at Sdl.TranslationStudio.Editor.TranslationMemory.TranslationMemoryViewPart.UpdateTranslationProvider()
    at Sdl.TranslationStudio.Editor.TranslationMemory.TranslationMemoryViewPart.OnActiveDocumentChanged()
    at Sdl.TranslationStudio.Editor.TranslationMemory.TranslationMemoryViewPart.editorService_ActiveDocumentChanged(IDocument document)
    at Sdl.TranslationStudio.Api.Editor.DocumentEventHandler.Invoke(IDocument document)
    at Sdl.TranslationStudio.Editor.EditorService.set_ActiveDocument(IDocument value)
    at Sdl.TranslationStudio.Editor.EditorView.OnActiveViewPartChanged(IViewPartReference viewPartReference)
    at Sdl.Desktop.Platform.AbstractViewWithParts.Control_ActiveViewPartChanged(IViewWithParts view, IViewPartReference viewPartReference)
    at Sdl.Desktop.Platform.WinForms.DockingViewContentControl.OnActiveViewPartChanged(IViewPartReference viewPartReference)
    at Sdl.Desktop.Platform.WinForms.DockingViewContentControl.InternalActivateViewPart(IViewPartReference viewPartToActivate)
    at Sdl.Desktop.Platform.WinForms.DockingViewContentControl._tabControl_SelectedTabChanged(Object sender, SelectedTabChangedEventArgs e)
    at Infragistics.Win.UltraWinTabControl.UltraTabControlBase.OnSelectedTabChanged(SelectedTabChangedEventArgs e)
    at Infragistics.Win.UltraWinTabControl.UltraTabControlBase.RaiseEvent(UltraTabControlEventId id, EventArgs e)
    at Infragistics.Win.UltraWinTabControl.UltraTabControlBase.OnManagerSelectedTabItemChanged(Object sender, SelectedTabItemChangedEventArgs e)
    at Infragistics.Win.UltraWinTabs.TabManager.set_SelectedTabItem(ITabItem value)
    at Infragistics.Win.UltraWinTabControl.UltraTabControlBase.SetSelectedTab(UltraTab tab)
    at Infragistics.Win.UltraWinTabControl.UltraTabControlBase.set_SelectedTab(UltraTab value)
    at Sdl.Desktop.Platform.WinForms.DockingViewContentControl.AddViewPartTab(IViewPartReference viewPartReference)
    at Sdl.Desktop.Platform.WinForms.DockingViewContentControl.AddViewPart(IViewPartReference viewPartReference)
    at Sdl.Desktop.Platform.WinForms.DockingViewContentControl.NotifyViewPartAdded(IViewPartReference viewPartReference)
    at Sdl.Desktop.Platform.AbstractViewWithParts.AddViewPart(IViewPartReference viewPartReference)
    at Sdl.Desktop.Platform.AbstractDockingView.AddViewPart(IViewPartReference viewPartReference)
    at Sdl.TranslationStudio.Editor.Shared.InternalEditorContext.AddDocumentViewPart(IDocumentViewPart documentViewPart)
    at Sdl.TranslationStudio.Api.Editor.AbstractInternalDocument.AfterLoad(IJob job)]]></StackTrace>
    </Exception>
    <Environment>
    <ProductName>SDL Trados Studio</ProductName>
    <ProductVersion>15.0.0.0</ProductVersion>
    <EntryAssemblyFileVersion>15.2.0.1041</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 10 Home</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>3082</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>DESKTOP-ROSPNQM\mirad</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>DESKTOP-ROSPNQM</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>8283992 MB</PhysicalMemory>
    </Environment>
    </SDLErrorDetails>
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