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Studio 2019 - Object reference not set to an instance of an object while translating

Marino Santirso

Hello everyone,

I have been suffering from the object reference not set to an instance of an object issue since I entered the product key for SDL Studio Starter 2019. IT happens whenever I press Ctrl+Intro in a one file task (format irrelevant; it happens with rtf, doc, xliff, sdlxliff.

I've reinstalled, restored, restarted, reset the window layout, etc., to no avail. Please find below the XML error dump. Any help would be MUCH appreciated.

<?xml version="1.0"?>

-<SDLErrorDetails time="06/12/2019 18:02:23">

<ErrorMessage>Object reference not set to an instance of an object.</ErrorMessage>


-<Exception>

<Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>

<HelpLink/>

<Source>Sdl.TranslationStudio.Editor</Source>

<HResult>-2147467261</HResult>


-<StackTrace>

-<![CDATA[ en Sdl.TranslationStudio.Editor.TranslationEditor.SegmentVerifier.Verify(ISegmentContainerNode segmentContainerNode, IParagraphUnitContainerNode paragraphContainerNode, IFileContainerNode fileContainerNode)
en Sdl.TranslationStudio.Editor.TranslationEditor.TranslatableDocument.VerifySegment(ISegmentContainerNode segmentContainerNode, IParagraphUnitContainerNode paragraphContainerNode, IFileContainerNode fileContainerNode)
en Sdl.TranslationStudio.Editor.TranslationEditor.SideBySideDocumentEditingView.VerifySegment()
en Sdl.TranslationStudio.Editor.TranslationEditor.Actions.AbstractConfirmSegmentAction.ExecuteActiveSegment()
en Sdl.TranslationStudio.Editor.TranslationEditor.Actions.AbstractConfirmSegmentAction.Execute()
en Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.<>c__DisplayClass30_0.<ExecuteAction>b__0()
en Sdl.Desktop.Logger.Log.Resources(Object message, Action action)
en Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.ExecuteAction(IAction action, ActionOrigin origin, Boolean allowToggle)
en Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.ExecuteActionForShortcut(Keys shortcut)
en Sdl.Desktop.Platform.WinForms.StudioWindowForm.OnKeyDown(KeyEventArgs e)
en System.Windows.Forms.Control.ProcessKeyEventArgs(Message& m)
en System.Windows.Forms.Form.ProcessKeyPreview(Message& m)
en System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
en System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
en System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
en System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
en System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
en System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
en System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
en System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
en System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
en System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
en System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
en System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
en System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
en System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
en System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
en System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
en System.Windows.Forms.Control.ProcessKeyMessage(Message& m)
en System.Windows.Forms.Control.WmKeyChar(Message& m)
en System.Windows.Forms.Control.WndProc(Message& m)
en System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
en System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
en System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)]]>
</StackTrace>

</Exception>


-<Environment>

<ProductName>SDL Trados Studio</ProductName>

<ProductVersion>15.0.0.0</ProductVersion>

<EntryAssemblyFileVersion>15.2.0.1041</EntryAssemblyFileVersion>

<OperatingSystem>Microsoft Windows 10 Pro</OperatingSystem>

<ServicePack>NULL</ServicePack>

<OperatingSystemLanguage>3082</OperatingSystemLanguage>

<CodePage>1252</CodePage>

<LoggedOnUser>Marino-PC\Marino</LoggedOnUser>

<DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>

<ComputerName>MARINO-PC</ComputerName>

<ConnectedToNetwork>True</ConnectedToNetwork>

<PhysicalMemory>8346740 MB</PhysicalMemory>

</Environment>

</SDLErrorDetails>
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  • 0

    The reason you got moved into spam is because the automatic filter picks up the error text you pasted into the thread.  If you just attached the error stack to your post this won't happen.  It's simple to save the xml error file to your desktop and then attach it, and it is also much easier for us to read:

    Fullscreen 5810.errors_4_community.xml Download 
    <?xml version="1.0"?>
-<SDLErrorDetails time="06/12/2019 18:02:23">
<ErrorMessage>Object reference not set to an instance of an object.</ErrorMessage>
-<Exception>
<Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
<HelpLink/>
<Source>Sdl.TranslationStudio.Editor</Source>
<HResult>-2147467261</HResult>
-<StackTrace>
-<![CDATA[ en Sdl.TranslationStudio.Editor.TranslationEditor.SegmentVerifier.Verify(ISegmentContainerNode segmentContainerNode, IParagraphUnitContainerNode paragraphContainerNode, IFileContainerNode fileContainerNode)
en Sdl.TranslationStudio.Editor.TranslationEditor.TranslatableDocument.VerifySegment(ISegmentContainerNode segmentContainerNode, IParagraphUnitContainerNode paragraphContainerNode, IFileContainerNode fileContainerNode)
en Sdl.TranslationStudio.Editor.TranslationEditor.SideBySideDocumentEditingView.VerifySegment()
en Sdl.TranslationStudio.Editor.TranslationEditor.Actions.AbstractConfirmSegmentAction.ExecuteActiveSegment()
en Sdl.TranslationStudio.Editor.TranslationEditor.Actions.AbstractConfirmSegmentAction.Execute()
en Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.<>c__DisplayClass30_0.<ExecuteAction>b__0()
en Sdl.Desktop.Logger.Log.Resources(Object message, Action action)
en Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.ExecuteAction(IAction action, ActionOrigin origin, Boolean allowToggle)
en Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.ExecuteActionForShortcut(Keys shortcut)
en Sdl.Desktop.Platform.WinForms.StudioWindowForm.OnKeyDown(KeyEventArgs e)
en System.Windows.Forms.Control.ProcessKeyEventArgs(Message& m)
en System.Windows.Forms.Form.ProcessKeyPreview(Message& m)
en System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
en System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
en System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
en System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
en System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
en System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
en System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
en System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
en System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
en System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
en System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
en System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
en System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
en System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
en System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
en System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
en System.Windows.Forms.Control.ProcessKeyMessage(Message& m)
en System.Windows.Forms.Control.WmKeyChar(Message& m)
en System.Windows.Forms.Control.WndProc(Message& m)
en System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
en System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
en System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)]]>
</StackTrace>
</Exception>
-<Environment>
<ProductName>SDL Trados Studio</ProductName>
<ProductVersion>15.0.0.0</ProductVersion>
<EntryAssemblyFileVersion>15.2.0.1041</EntryAssemblyFileVersion>
<OperatingSystem>Microsoft Windows 10 Pro</OperatingSystem>
<ServicePack>NULL</ServicePack>
<OperatingSystemLanguage>3082</OperatingSystemLanguage>
<CodePage>1252</CodePage>
<LoggedOnUser>Marino-PC\Marino</LoggedOnUser>
<DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
<ComputerName>MARINO-PC</ComputerName>
<ConnectedToNetwork>True</ConnectedToNetwork>
<PhysicalMemory>8346740 MB</PhysicalMemory>
</Environment>
</SDLErrorDetails>

    On the error.  I suggest you update Studio first as this might solve the issue anyway.  You're running an old version which you can update using the automatic update in the help menu.

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

Reply
  • 0

    The reason you got moved into spam is because the automatic filter picks up the error text you pasted into the thread.  If you just attached the error stack to your post this won't happen.  It's simple to save the xml error file to your desktop and then attach it, and it is also much easier for us to read:

    Fullscreen 5810.errors_4_community.xml Download 
    <?xml version="1.0"?>
-<SDLErrorDetails time="06/12/2019 18:02:23">
<ErrorMessage>Object reference not set to an instance of an object.</ErrorMessage>
-<Exception>
<Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
<HelpLink/>
<Source>Sdl.TranslationStudio.Editor</Source>
<HResult>-2147467261</HResult>
-<StackTrace>
-<![CDATA[ en Sdl.TranslationStudio.Editor.TranslationEditor.SegmentVerifier.Verify(ISegmentContainerNode segmentContainerNode, IParagraphUnitContainerNode paragraphContainerNode, IFileContainerNode fileContainerNode)
en Sdl.TranslationStudio.Editor.TranslationEditor.TranslatableDocument.VerifySegment(ISegmentContainerNode segmentContainerNode, IParagraphUnitContainerNode paragraphContainerNode, IFileContainerNode fileContainerNode)
en Sdl.TranslationStudio.Editor.TranslationEditor.SideBySideDocumentEditingView.VerifySegment()
en Sdl.TranslationStudio.Editor.TranslationEditor.Actions.AbstractConfirmSegmentAction.ExecuteActiveSegment()
en Sdl.TranslationStudio.Editor.TranslationEditor.Actions.AbstractConfirmSegmentAction.Execute()
en Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.<>c__DisplayClass30_0.<ExecuteAction>b__0()
en Sdl.Desktop.Logger.Log.Resources(Object message, Action action)
en Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.ExecuteAction(IAction action, ActionOrigin origin, Boolean allowToggle)
en Sdl.Desktop.Platform.Implementation.CommandBars.ActionService.ExecuteActionForShortcut(Keys shortcut)
en Sdl.Desktop.Platform.WinForms.StudioWindowForm.OnKeyDown(KeyEventArgs e)
en System.Windows.Forms.Control.ProcessKeyEventArgs(Message& m)
en System.Windows.Forms.Form.ProcessKeyPreview(Message& m)
en System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
en System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
en System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
en System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
en System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
en System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
en System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
en System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
en System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
en System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
en System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
en System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
en System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
en System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
en System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
en System.Windows.Forms.Control.ProcessKeyPreview(Message& m)
en System.Windows.Forms.Control.ProcessKeyMessage(Message& m)
en System.Windows.Forms.Control.WmKeyChar(Message& m)
en System.Windows.Forms.Control.WndProc(Message& m)
en System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
en System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
en System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)]]>
</StackTrace>
</Exception>
-<Environment>
<ProductName>SDL Trados Studio</ProductName>
<ProductVersion>15.0.0.0</ProductVersion>
<EntryAssemblyFileVersion>15.2.0.1041</EntryAssemblyFileVersion>
<OperatingSystem>Microsoft Windows 10 Pro</OperatingSystem>
<ServicePack>NULL</ServicePack>
<OperatingSystemLanguage>3082</OperatingSystemLanguage>
<CodePage>1252</CodePage>
<LoggedOnUser>Marino-PC\Marino</LoggedOnUser>
<DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
<ComputerName>MARINO-PC</ComputerName>
<ConnectedToNetwork>True</ConnectedToNetwork>
<PhysicalMemory>8346740 MB</PhysicalMemory>
</Environment>
</SDLErrorDetails>

    On the error.  I suggest you update Studio first as this might solve the issue anyway.  You're running an old version which you can update using the automatic update in the help menu.

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

Children
  • 0 in reply to Paul

    Hi Paul,

    My apologies for pasting the whole thing instead of attaching the file.

    As for the version, I have updated it as suggested and restarted the PC. The results are the same. Here is the new XML dump (hopefully the attachment will work)

    Fullscreen sdlerror-2019126-19h12m20s.sdlerror.xml Download 
    <SDLErrorDetails time="06/12/2019 19:12:35">
  <ErrorMessage>Referencia a objeto no establecida como instancia de un objeto.</ErrorMessage>
  <Exception>
    <Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <HelpLink />
    <Source>Sdl.TranslationStudio.Editor</Source>
    <HResult>-2147467261</HResult>
    <StackTrace><![CDATA[   en Sdl.TranslationStudio.Editor.TranslationMemory.TranslationMemoryViewPart.UpdateIcon()
   en Sdl.TranslationStudio.Editor.TranslationMemory.TranslationMemoryViewPart.UpdateTranslationProvider()
   en Sdl.TranslationStudio.Editor.TranslationMemory.TranslationMemoryViewPart.OnActiveDocumentChanged()
   en Sdl.TranslationStudio.Editor.TranslationMemory.TranslationMemoryViewPart.editorService_ActiveDocumentChanged(IDocument document)
   en Sdl.TranslationStudio.Api.Editor.DocumentEventHandler.Invoke(IDocument document)
   en Sdl.TranslationStudio.Editor.EditorService.set_ActiveDocument(IDocument value)
   en Sdl.TranslationStudio.Editor.EditorView.OnActiveViewPartChanged(IViewPartReference viewPartReference)
   en Sdl.Desktop.Platform.AbstractViewWithParts.Control_ActiveViewPartChanged(IViewWithParts view, IViewPartReference viewPartReference)
   en Sdl.Desktop.Platform.WinForms.DockingViewContentControl.OnActiveViewPartChanged(IViewPartReference viewPartReference)
   en Sdl.Desktop.Platform.WinForms.DockingViewContentControl.InternalActivateViewPart(IViewPartReference viewPartToActivate)
   en Sdl.Desktop.Platform.WinForms.DockingViewContentControl._tabControl_SelectedTabChanged(Object sender, SelectedTabChangedEventArgs e)
   en Infragistics.Win.UltraWinTabControl.UltraTabControlBase.OnSelectedTabChanged(SelectedTabChangedEventArgs e)
   en Infragistics.Win.UltraWinTabControl.UltraTabControlBase.RaiseEvent(UltraTabControlEventId id, EventArgs e)
   en Infragistics.Win.UltraWinTabControl.UltraTabControlBase.OnManagerSelectedTabItemChanged(Object sender, SelectedTabItemChangedEventArgs e)
   en Infragistics.Win.UltraWinTabs.TabManager.set_SelectedTabItem(ITabItem value)
   en Infragistics.Win.UltraWinTabControl.UltraTabControlBase.SetSelectedTab(UltraTab tab)
   en Infragistics.Win.UltraWinTabControl.UltraTabControlBase.set_SelectedTab(UltraTab value)
   en Sdl.Desktop.Platform.WinForms.DockingViewContentControl.AddViewPartTab(IViewPartReference viewPartReference)
   en Sdl.Desktop.Platform.WinForms.DockingViewContentControl.AddViewPart(IViewPartReference viewPartReference)
   en Sdl.Desktop.Platform.WinForms.DockingViewContentControl.NotifyViewPartAdded(IViewPartReference viewPartReference)
   en Sdl.Desktop.Platform.AbstractViewWithParts.AddViewPart(IViewPartReference viewPartReference)
   en Sdl.Desktop.Platform.AbstractDockingView.AddViewPart(IViewPartReference viewPartReference)
   en Sdl.TranslationStudio.Editor.Shared.InternalEditorContext.AddDocumentViewPart(IDocumentViewPart documentViewPart)
   en Sdl.TranslationStudio.Api.Editor.AbstractInternalDocument.AfterLoad(IJob job)]]></StackTrace>
  </Exception>
  <Environment>
    <ProductName>SDL Trados Studio</ProductName>
    <ProductVersion>15.0.0.0</ProductVersion>
    <EntryAssemblyFileVersion>15.2.4.1693</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 10 Pro</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>3082</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>Marino-PC\Marino</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>MARINO-PC</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>8346740 MB</PhysicalMemory>
  </Environment>
</SDLErrorDetails>
  • +1 in reply to Marino Santirso

    Thank you... ok, let's try a reset first.  Rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Studio:

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\15.0.0.0

    So the path would become this:

    c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\15.0.0.0_old

    If you can't find this folder then you need to unhide your hidden files/folders:

    www.howtogeek.com/.../

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

  • 0 in reply to Paul

    It did work Paul, thank you SO much! You saved the day!

    Have a great one.
  • 0 in reply to Marino Santirso

    Phew!  Havea good weekend.

    Paul Filkin | RWS Group

    ________________________
    Design your own training!
    You've done the courses and still need to go a little further, or still not clear? 
    Tell us what you need in our Community Solutions Hub

  • 0 in reply to Paul

    Hello,

    I have a similar issue, and I'm unable to eliminate it

    <SDLErrorDetails time="11/05/2022 23:27:36">
    <ErrorMessage>Odwołanie do obiektu nie zostało ustawione na wystąpienie obiektu.</ErrorMessage>
    <Exception>
    <Type>System.NullReferenceException, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089</Type>
    <HelpLink />
    <Source>Sdl.TranslationStudio.Api</Source>
    <HResult>-2147467261</HResult>
    <StackTrace><![CDATA[ w Sdl.TranslationStudio.Api.Common.SdlxliffXmlDocumentHelper.RemoveUnwantedCommentDefinitions(XDocument childDocument, XmlNamespaceManager nsManager)
    w Sdl.TranslationStudio.Api.Common.SdlxliffXmlDocumentHelper.TransferDocumentInfo(XDocument mergedDocument, XDocument childDocument, XmlNamespaceManager nsManager)
    w Sdl.TranslationStudio.Api.Common.MergedFileChildrenPersister.CreateChildFilesDocuments(XmlNamespaceManager nsManager)
    w Sdl.TranslationStudio.Api.Common.MergedFileChildrenPersister.SaveChildFiles(String outputFile, String[] bilingualFilePaths)
    w Sdl.TranslationStudio.Editor.TranslationEditor.TranslatableDocument.SaveBilingualImpl(String[] bilingualFilePaths, Boolean copy, IJobExecutionContext context, Boolean isAutoSaved)
    w Sdl.TranslationStudio.Editor.TranslationEditor.TranslatableDocument.Save(IJobExecutionContext context)
    w Sdl.TranslationStudio.Api.Editor.AbstractInternalDocument.SaveJobRequest.Execute(IJobExecutionContext context)
    w Sdl.Desktop.Platform.Implementation.Services.Job.<_worker_DoWork>b__46_0()
    w Sdl.Desktop.Platform.Implementation.Services.Log.Resources(Object message, Action action)
    w Sdl.Desktop.Platform.Implementation.Services.Job._worker_DoWork(Object sender, DoWorkEventArgs e)
    w System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)
    w System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)]]></StackTrace>
    </Exception>
    <Environment>
    <ProductName>SDL Trados Studio</ProductName>
    <ProductVersion>14.0.0.0</ProductVersion>
    <EntryAssemblyFileVersion>14.1.10018.54792</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 11 Home</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>1045</OperatingSystemLanguage>
    <CodePage>1250</CodePage>
    <LoggedOnUser>LAPTOP-REM3BGNU\bruno</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>LAPTOP-REM3BGNU</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>16154300 MB</PhysicalMemory>
    </Environment>
    </SDLError

    Regards,

    BA
    emoji
  • 0 in reply to yann Allain

    Hi there,

    You have replied to a thread that is over 2 years old. It is unlikely that anyone at RWS Support will see this. I suggest you start a new thread giving details of your problem and what behaviour triggered the problem. Here is how to do that:

    Click the +New button top right of your screen to create a new thread, ask your question again and someone will contact you from RWS Support.

    The staff at RWS can only generate one Support Case per thread so this is why you need to start a new thread.

    Here's how it will look:

    RWS Community page for Trados Portfolio under '2. Licensing and Installation' with a prompt to 'Ask a Question or Start a Discussion'. A warning advises not to share personal data.

    All the best,

    Ali Slight smile
    emoji


    Generated Image Alt-Text
    [edited by: Trados AI at 6:39 AM (GMT 0) on 29 Feb 2024]