Pop up window with the word Forbidden appears every time I do anything in Studio

Question

Suddently, this has started happening. No idea why, but just saving or moving from segment produces 3 or 4 pop-up Windows, 
 I cannot therefore work in SDL untill resolved 
 
 Any ideas welcome

Jackie Doble · Accepted Answer

Yes, it turns out it was a DeepL problem - and in fact it had been reinstalled a week ago - by the SDL support team - due to another problem, and the person from SDL forgot to explain to me that I had to re-enter the API key. So I think that perhaps, there is only a limited number of free segments DeepL will let you use, then it stops working. I have now put my API key in (for my DeepL Pro subscription) and all is fine.

Paul Filkin · Answer

Jackie Doble 
 A screenshot of this message would be helpful... it might help identify why you are seeing it.

Paul Filkin · Answer

Thanks FX Fraipont 
 This looks like a server issue to me. Can you see if you have a log file here? 
 c:\Users\[USERNAME]\AppData\Roaming\SDL\DeeplLogs\DeeplLogs.txt

Paul Filkin · Answer

Jackie Doble 
 Jackie Doble said: the pop up window came back, and when I looked at the API key it had disappeared again! What is going on? 
 New project perhaps and you don't have DeepL in your Global settings? This isn't normal behaviour, maybe you have some security software "cleaning up the settings files for DeepL in the backgound?" 
 Can we see your log file? 
 c:\Users\[USERNAME]\AppData\Roaming\SDL\DeeplLogs\DeeplLogs.txt 
 Maybe there will be something in there to help identify the problem.

Paul Filkin · Answer

Claudia Goldelius 
 In fact I solved it... just go to your settings and put your API credentials back in ;-)

Trados Studio > 1. Trados Studio

Pop up window with the word Forbidden appears every time I do anything in Studio

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