Hello Ji in Sim ,

Please try resetting Studio-

Go to this location (you must be logged in as admin to do this)

Depending on your Studio version-

Studio 2017

c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\14.0.0.0
and rename the folder (just add _old)

Studio 2019

Please try a simple Studio reset-

Go to this location (you must be logged in as admin to do this)

c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\15.0.0.0
and rename the folder (just add _old)

Please let us know if this resolved the problem.

I don’t see [Username] under C:\Users\

I don’t see [Username] under C:\Users\

Hello Ji in Sim ,

Substitute [username] with your own name- for example 

Then you can locate the folder and do the reset.