Flavio Granados

Perhaps try this article first to see if it helps with your problem:

gateway.sdl.com/.../communityknowledge

If it doesn't help please log a case so a support engineer can help you. For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link:

gateway.sdl.com/liveagentlicensing

You have two options:

1. Submit a case using a webform
2. Use live chat to get a licence reset

You want to use the first option and make sure you give them a link to this thread so they have some history of what you have tried already.

Flavio Granados

Perhaps try this article first to see if it helps with your problem:

gateway.sdl.com/.../communityknowledge

If it doesn't help please log a case so a support engineer can help you. For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link:

gateway.sdl.com/liveagentlicensing

You have two options:

1. Submit a case using a webform
2. Use live chat to get a licence reset

You want to use the first option and make sure you give them a link to this thread so they have some history of what you have tried already.

Hi Paul,

Thank you. First link: "This Article is no longer available".

I have used Studio for more than a decade, and I got several licences. Of course, I don't know if my other PCs have same issue now

At least I already know it is not a global issue. Thank you.

Flavio