Trado 2019 recognizes only the first two characters of a given term (hence terms not properly recognized)

Hello, a Korean-English translator here.

Lately, I've been having problems with Trado 2019's termbase function. Well, I don't know... most probably the function hasn't been working properly since the get-go.

The terms in any of my termbases (Korean->English) are not properly recognized and, worse, even not searchable. For instance, if I manually search for a term called "나눔재단" by typing "나눔" in the search bar, the (matching English) term shows up in the results pane. However, if I type in "재단," no results turn up. The same goes for any other Korean-English term, whether there are spaces between the words or not.

My Trado 2019 and Multiterm 2019 are all up to date. I even tried this SDL fresh start app in a futile attempt to fix this problem. To be honest, the situation is very frustrating and annoying. What should I do? Thanks in advance for your answers. 

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Here's a short video of me demonstrating the problem for your reference:

https://drive.google.com/open?id=1JjRkjAjBVIu4wjmQ0RFDFuh8rHI2Upkz

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