Piotr LeÅ?niewski

I'd try a reset first and if that didn't help I'd contact support.  Rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Studio:

c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\15.0.0.0

So the path would become this:

c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\15.0.0.0_old

If you can't find this folder then you need to unhide your hidden files/folders:

https://www.howtogeek.com/howto/windows-vista/show-hidden-files-and-folders-in-windows-vista/

If that doesn't help for licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link:

gateway.sdl.com/liveagentlicensing

You have two options:

1. Submit a case using a webform
2. Use live chat to get a licence reset

You want to use the first option and make sure that you refer to this thread so the teams can see what you have tried already.

Thanks Paul for your answer. The solution with reset didn't work, but I submitted my case at gateway.sdl.com and now I'm waiting for their help.

Hello Piotr LeÅ?niewski ,

Just to close off this thread and help others who encounter the same issue, the resolution that helped is described here in this SDL Gateway article-

https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0033510

Thanks once again for your help :)