Marion Wenzel

Groupshare isn't relevant here.  It looks as though you are working with remote desktop, the login relates to accessing your server where Studio sits, and this particular problem might be related to problems with remote desktop which you need to resolve with your IT team.

I have found a few references to old articles describing this same problem and they were resolved by applying a hotfix from Microsoft.  I also found an article related to the type of monitor being used in that it may only pass data to the graphics card when it's turned on, or has power.  If it's not on there may not be anything for you too when you connect.

But I'm only guessing... I think you need to take this up with your IT team because unless anyone else has any bright ideas I don't think this is anything we can address.  I will ask our support team as well in case they have some bright ideas... but please make sure you speak to your internal team responsible for managing your remote desktop capability.

Marion Wenzel

Groupshare isn't relevant here.  It looks as though you are working with remote desktop, the login relates to accessing your server where Studio sits, and this particular problem might be related to problems with remote desktop which you need to resolve with your IT team.

I have found a few references to old articles describing this same problem and they were resolved by applying a hotfix from Microsoft.  I also found an article related to the type of monitor being used in that it may only pass data to the graphics card when it's turned on, or has power.  If it's not on there may not be anything for you too when you connect.

But I'm only guessing... I think you need to take this up with your IT team because unless anyone else has any bright ideas I don't think this is anything we can address.  I will ask our support team as well in case they have some bright ideas... but please make sure you speak to your internal team responsible for managing your remote desktop capability.

No, she is not working on a remote desktop. She is accessing the network we need to use the groupshare licenses via VPN but the Trados installation is local.

Marion Wenzel

ok... apologies.  Maybe try disabling GPU acceleration?

https://www.wikihow.com/Turn-Off-Hardware-Acceleration

She is working with Windows 10 and this wikihow is only for 7, 8 and Vista. Is this relevant for Windows 10?

Marion Wenzel

Please ignore what version the wiki is for.  I just thought that if I said disable the GPU acceleration your next question would be how do I do that.  So I provided some guide on it.  I thought that would help.  Try this one:

https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/how-do-i-change-hardware-acceleration-in-windows/0c0ec0b8-c5b0-4740-bfc4-1007fa4578c0

Thank you Paul, we will give this a try.

Thanks again, Paul, this seemed to do the trick! Sorry for being so curt before, I am very glad for your help. If I offended you in some way, I'm sorry. I'm, however, not a pro in all things software so my questions might be stupid sometimes :)

Marion Wenzel

Excellent... support just came back to me with some suggestions bit it looks like you may not need them.

Just in case you want to try this too and reset your hardware accelerator, here you go:

- try a repair of windows in case something is missing

- check for any available windows updates