"Failed to create setting page" - Options AutoSuggest AutoText (Studio 2017)

Question

Hello, 
 I'm using Studio 2017. I want to export my AutoText list, but when I go into Options > AutoSuggest > AutoText , I get the error message " Failed to create a setting page ": 
 
 I've restarted Studio, and restarted my PC, but haven't tried anything more drastic yet. 
 Does anyone know how to resolve this issue? 
 Thank you, 
 Hayley

Paul Filkin · Accepted Answer

Hayley 
 This was really helpful... but unfortunately means you are going to have to rollback to CU17. It seems you are both two of several users who have encountered a bug in CU18. There is no workaround to this so you have to rollback. 
 The process for this will be this: 
 
 First of all download CU17 to your desktop from here: ftp://idinca:35VV70fY@supportftp.sdl.com/SDLTradosStudio2017_SR1_CU17_54688.zip 
 Then uninstall the current version of 2017 making sure you use this one for the uninstall otherwise you'll have another error when you try to install CU17: 
 Once you have uninstalled this you can unzip the CU17 to your desktop and run the installer. 
 
 Please make sure you only do it this order and uninstall using the "SDL Trados 2017 SR1 - Remove Suite of products" option because you will have problems installing a previous version otherwise.

Paul Filkin · Answer

Hayley Normally the only way to solve this sort of problem is a reset. But if you do this you will lose everything in your usersettings.xml. Given this may well be the source of the problem not resetting it is a bit of a tricky one to sort out, so I would try this first. Just rename this folder and see if this allows you to access the options page for exporting the autotext. If it does you're half way there. Now take a copy of the usersettings.xml that was in the folder you renamed and copy the items from between these elements: < Setting Id = " IntellisenseUserPreference-AutoText-Entries " > en-US entry one entry two entry three Paste them into a text file saved as UTF-8 and with a BOM to avoid any encoding issues. I saved one here to give you a head start... note you'll need the correct language code at the head: 8420.at.zip Then import this list into your AutoText via Studio.

Paul Filkin · Answer

Hayley 
 Hayley said: doesn't rolling back meaning there's a risk of other bugs "returning"? 
 Yes it does. So it means you need to weigh up what's more important for you and decide whether it's worth the risk of rolling back. 
 Hayley said: Hunspell custom dictionary entries? 
 These are stored here: 
 c:\Users\[USERNAME]\AppData\Roaming\SDL\SpellChecker\CUSTOM.dic 
 Hayley said: AppStore plug-ins? 
 These are stored here: 
 c:\Users\ [USERNAME] \AppData\Roaming\SDL\SDL Trados Studio\15\Plugins\Packages\ 
 or here: 
 c:\Users\ [USERNAME] \AppData\Local\SDL\SDL Trados Studio\15\Plugins\Packages\ 
 or here: 
 c:\ProgramData\SDL\SDL Trados Studio\15\Plugins\Packages\ 
 Just depends where you installed them. The default is Roaming.

Trados Studio > 1. Trados Studio

"Failed to create setting page" - Options > AutoSuggest > AutoText (Studio 2017)

Top Replies