Error inesperado al cargar los servicios de complementos globales

DGS over 5 years ago

Good morning,

My SDL Trados Studio 2019 stopped working.

The error details are the following:

<SDLErrorDetails time="16/05/2020 11:33:27">
<ErrorMessage>Error inesperado al cargar los servicios de complementos globales.</ErrorMessage>
<Exception>
    <Type>Sdl.Core.PluginFramework.PluginFrameworkException, Sdl.Core.PluginFramework, Version=1.8.0.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888</Type>
    <HelpLink />
    <Source>Sdl.Core.PluginFramework</Source>
    <HResult>-2146233088</HResult>
    <StackTrace><![CDATA[   en Sdl.Core.PluginFramework.DefaultPluginTypeLoader.LoadType(IPlugin plugin, String typeName)
   en Sdl.Core.PluginFramework.Implementation.Extension.get_ExtensionType()
   en Sdl.Desktop.Platform.Implementation.Services.ServiceDescriptor.get_ServiceInterfaceType()
   en Sdl.Desktop.Platform.Implementation.Services.ServiceExtensions.RegisterPluginServices(IServiceContext context, ServiceScope scope, String viewId)
   en Sdl.Desktop.Platform.Implementation.Services.GlobalServiceContext.GetService[T]()]]></StackTrace>
</Exception>
<Environment>
    <ProductName>SDL Trados Studio</ProductName>
    <ProductVersion>15.0.0.0</ProductVersion>
    <EntryAssemblyFileVersion>15.2.0.1041</EntryAssemblyFileVersion>
    <OperatingSystem>Microsoft Windows 10 Home</OperatingSystem>
    <ServicePack>NULL</ServicePack>
    <OperatingSystemLanguage>3082</OperatingSystemLanguage>
    <CodePage>1252</CodePage>
    <LoggedOnUser>Diana\DianaG</LoggedOnUser>
    <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork>
    <ComputerName>DIANA</ComputerName>
    <ConnectedToNetwork>True</ConnectedToNetwork>
    <PhysicalMemory>6171384 MB</PhysicalMemory>
</Environment>
</SDLErrorDetails>

Thank you in advance for your help.

Diana

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Thread Subject & Description
Error inesperado al cargar los servicios de complementos globales Good morning, My SDL Trados Studio 2019 stopped working. The error details are the following: <SDLErrorDetails time="16/05/2020 11:33:27"> <ErrorMessage>Error inesperado al cargar los servicios de complementos globales.</ErrorMessage> <Exception> <Type>Sdl.Core.PluginFramework.PluginFrameworkException, Sdl.Core.PluginFramework, Version=1.8.0.0, Culture=neutral, PublicKeyToken=c28cdb26c445c888</Type> <HelpLink /> <Source>Sdl.Core.PluginFramework</Source> <HResult>-2146233088</HResult> <StackTrace><![CDATA[ en Sdl.Core.PluginFramework.DefaultPluginTypeLoader.LoadType(IPlugin plugin, String typeName) en Sdl.Core.PluginFramework.Implementation.Extension.get_ExtensionType() en Sdl.Desktop.Platform.Implementation.Services.ServiceDescriptor.get_ServiceInterfaceType() en Sdl.Desktop.Platform.Implementation.Services.ServiceExtensions.RegisterPluginServices(IServiceContext context, ServiceScope scope, String viewId) en Sdl.Desktop.Platform.Implementation.Services.GlobalServiceContext.GetService[T]()]]></StackTrace> </Exception> <Environment> <ProductName>SDL Trados Studio</ProductName> <ProductVersion>15.0.0.0</ProductVersion> <EntryAssemblyFileVersion>15.2.0.1041</EntryAssemblyFileVersion> <OperatingSystem>Microsoft Windows 10 Home</OperatingSystem> <ServicePack>NULL</ServicePack> <OperatingSystemLanguage>3082</OperatingSystemLanguage> <CodePage>1252</CodePage> <LoggedOnUser>Diana\DianaG</LoggedOnUser> <DotNetFrameWork>4.0.30319.42000</DotNetFrameWork> <ComputerName>DIANA</ComputerName> <ConnectedToNetwork>True</ConnectedToNetwork> <PhysicalMemory>6171384 MB</PhysicalMemory> </Environment> </SDLErrorDetails> Thank you in advance for your help. Diana
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Paul Filkin over 5 years ago +1 verified

DGS Try a reset. Rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Studio: c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\15…

+1 Paul Filkin over 5 years ago

DGS

Try a reset. Rename this folder (just add _old to the end or something, it's not important what you rename it to) and restart Studio:

c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\15.0.0.0

So the path would become this:

c:\Users\[USERNAME]\AppData\Roaming\SDL\SDL Trados Studio\15.0.0.0_old

If you can't find this folder then you need to unhide your hidden files/folders:

https://www.howtogeek.com/howto/windows-vista/show-hidden-files-and-folders-in-windows-vista/

Once you've done this I'd recommend you update Studio too. The latest versions are these:

SDL Trados Studio 2019 SR2 - 15.2.6.2831
SDL MultiTerm 2019 - 15.0.6.56482

Paul Filkin | RWS

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0 DGS over 5 years ago

Hi Paul,

Thank you for your answer. I tried to rename that folder, but it didn't solve the problem.

Would you be so kind as to send me a link to those versions you mention. I can't find them.

Thank you,

Diana
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0 Paul Filkin over 5 years ago in reply to DGS

DGS

DGS said:
Would you be so kind as to send me a link to those versions you mention. I can't find them.

They are in this article... just scroll to the bottom:

https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0027380

If reinstalling with the latest versions doesn't help I suggest you log a support case. For licensing or installation issues that prevent you from working we have a route for all customers to get help. This can be achieved really quickly using this link:

gateway.sdl.com/liveagentlicensing

You have two options:

1. Submit a case using a webform
2. Use live chat to get a licence reset

You want to use the first option and make sure that you refer to this thread so the teams can see what you have tried already.

Paul Filkin | RWS

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0 DGS over 5 years ago in reply to Paul Filkin

Hi Paul,

I put off my PC and when I put it on again, the problem was solved. So perhaps renaming the 15.0.0.0 folder did help after all.

Apart from that I use the AutoUpdate functionality and as Trados Studio is working properly now I'll leave it as it is.

Anyway, thank you very much for your help.

Diana
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0 Paul Filkin over 5 years ago in reply to DGS

DGS

Good news!

DGS said:
Apart from that I use the AutoUpdate functionality and as Trados Studio is working properly now I'll leave it as it is.

The autoupdate should be telling you to update. If it's not then it would be worth updating manually as suggested. But obviously this is your call.

Paul Filkin | RWS

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0 DGS over 5 years ago in reply to Paul Filkin

All right. I'll check this. I don't think I was prompted to update. So when I finish this project I'll update manually.

Best regards,

Diana
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Trados Studio > 1. Trados Studio

Error inesperado al cargar los servicios de complementos globales

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