Trados (2017/2019) resetting the MS Word normal.dotm template - possibly related to Embedded Preview?

Hello,

I have seen a couple of other posts mentioning this (or a seemingly similar) problem in these forums and on ProZ, but haven't found any solutions.

I'm using MS Word 2016 and Studio 2019 (although the issue occurred when I was using Studio 2017 too).

Basically, it seems that Trados is somehow causing the MS Word Normal.dotm template to reset itself, meaning I lose all of my customised Word shortcuts.

Other people have suggested the Spell Checker could be causing interference, but I get the impression it's the Embedded Preview that's the problem, because I think (I'm not 100% sure) I've always used the Hunspell spell checker in Studio.

There are no error messages or apparent problems while I'm working in Studio with the Embedded Preview open. However, some mornings when I start my computer up, before I open Studio (or Word), Word opens up a whole load of documents and pop-ups. Some of these documents are blank, and some contain segments from the project I'd been working on in Studio. I can close all of these manually and open Studio and work normally, but when I next find myself working in MS Word, I realise that all of my MS Word shortcuts have been wiped again.

I realise this probably doesn't pinpoint the issue specifically enough, but has anyone experienced the same thing? Or does anyone have suggestions for how to test this more systematically and work out what's going on?

Thanks,

Hayley

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  • and

    Never was I so present in a thread, but I want to update my own situation and experience. I upgraded to Studio 2021 one month ago and nothing has changed:

    • Every time I close a *.docx file, then I am asked whether I want to save a new, edited Normal.dotx template and I must click on "No" to avoid further complications.
    • Previously I did not pay enough attention to the computer shutdown issue, but actually, every now and then, and still with Studio 2021, I am faced with the warning (quoting from memory): "A program prevents your computer from shutting down; do you want to proceed all the same?".

    I remind that I always use the MS Word spellchecker.

    Is the responsibility of Studio still doubtful or confirmed?