Helene Carrasco-Nabih

Helene Carrasco-Nabih said:

PROBLEM: I cannot access the current job.

Are you working with SDL TMS perhaps?  You're in the wrong place to get help with TMS but you should really be using your support contract if you have one.  I'll try and contact support for you but I think you should log a case in the right place.  Use this article to see how to do this:

https://gateway.rws.com/csm?id=kb_article_view&sysparm_article=KB0029157

Helene Carrasco-Nabih

You have two support cases that have been raised for you by a support team anxious to try and help you:

00523197

00523196 

So if you respond to the email you will get help this evening.

Dear Paul, I got immediate answers both from ALISON and STEVEN WHALE. They give me more useful information than I had expected. They were both responsive and excellent. Steve sorted out a huge file (7,000 segments) that had vanished because the path was too long (due date : 30/7 for a German agency). I am really happy I could get this support. Now I may deliver the translation in due time. Thanks to all. Stay safe. Helene

Helene Carrasco-Nabih

I’m glad to hear your problem is sorted. But please note that Alison Field doesn’t work for SDL and  is not a support engineer. Both of these people have given up their personal time this evening to help you. So kudos to them both.

I hope you have noted how to contact support properly through your support contract and responded to them as well seeing as two separate engineers raised cases and tried to contact you.

Thanks Paul Filkin 

Hello Alison and Paul, Kindly note that I just submitted a  case on https://gateway.sdl.com/CommunityCreateCase Kind regards, Hélène