Studio 2019 shutdown issue when notebook is not charging

Question

Hello, 
 A couple weeks ago I faced a shutdown problem in Studio 2019. I started reviewing a file on my notebook and, after 30-40 minutes of work, the program closed suddenly with no prompts nor any kind of 'relate problem option'. When I reopened it, the file wasn't saved, so the progress was lost (fortunately, the segments' proofreading was saved in the TM, so I could do it quicker). Curiously, the auto-save (5 minutes) was enabled in Option, so I don't know why that happened. 
 The bigger problem is: every time I try to use Studio 2019 without my notebook charging (plugged to the socket), Studio randomly closes after 30-40 minutes. I am not sure if it is about a Windows 10's power settings or something else. Could anybody please give me a help? Best regards,

Oana Nagy · Answer

Hello Marcus V. Santos , 
 This is behaviour that I haven't come across before (Studio closing on battery power- but not when its on charge). 
 I suspect though this may have something to do with the settings/drivers. 
 My suggestion first, would be to ensure that everything is up to date- Windows/Drivers etc 
 This Wiki article (2 parts) will guide you through the processes 
 https://community.sdl.com/product-groups/translationproductivity/w/customer-experience/3392/how-to-part-1-trouble-shoot-unexplained-errors-and-unwanted-behaviour-in-studio-multiterm 
 Please let me know if this helps at all.

Trados Studio > 1. Trados Studio

Studio 2019 shutdown issue when notebook is not charging