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SDL studio strange Plugins errors then crash!

Sameh Elsharkawy

I have been using the Plugins I have installed from Appstore and fully compatible only with 2021, but today SDL studio does not want to start and showing those errors as in the movie in the below link! 

Any ideas why this is happening and what to do about it?

Thanks

Sameh

https://we.tl/t-G4axjp2jRp
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  • 0 in reply to Paul Filkin

    Fullscreen SDL Trados Studio_8292.log Download 
    INFO [2020-09-07 21:57:54,240] Studio - Starting application service.
INFO [2020-09-07 21:58:38,382] StudioInstanceDiscovery - Registered object into running object table: 65536
INFO [2020-09-07 21:58:41,866] Sdl.BestMatchService.Client.Identity.RemoteUserServiceClient - Request with trace id 637497e6-04f3-4822-990b-6102e79376fd for https://lc-api.sdl.com/gw-identity-web/sync-user-profile: 
INFO [2020-09-07 21:58:42,335] Sdl.BestMatchService.Client.Identity.RemoteUserServiceClient - Request response: OK
INFO [2020-09-07 21:58:42,447] Sdl.BestMatchService.Client.Identity.RemoteUserServiceClient - Request with trace id db402f8d-9bff-4c52-a9c7-234a4740e6e1 for https://lc-api.sdl.com/gw-account-web/account/v2/accounts: 
INFO [2020-09-07 21:58:42,833] Sdl.BestMatchService.Client.Identity.RemoteUserServiceClient - Request response: OK
INFO [2020-09-07 21:58:49,860] Sdl.BestMatchServiceStudioIntegration.Common.LanguageCloudService - Request with trace id ac56f8c0-7061-4cb5-8108-4a07acbd19c3 for https://lc-api.sdl.com/studio-subscription/v1/studiosubscriptions/S-1-5-21-2318433979-2041232255-2460822442S4FMNJ0N200122N50026B724A0DF06419448C803161S2RANXAH308685FWD-WCC3F1PSUR1YS4FMNJ0N201069VS-1-5-21-2318433979-2041232255-2460822442-1001: 
INFO [2020-09-07 21:58:50,252] Sdl.BestMatchServiceStudioIntegration.Common.LanguageCloudService - Request response: NoContent
INFO [2020-09-07 21:58:50,260] Sdl.BestMatchServiceStudioIntegration.Common.LanguageCloudService - Request with trace id 065ad71b-b3e0-4863-9fa8-189fdcce13c0 for https://lc-api.sdl.com/studio/subscription?tenant=LC-5d8fa1a24f949704eb662cb4: 
INFO [2020-09-07 21:58:50,761] Sdl.BestMatchServiceStudioIntegration.Common.LanguageCloudService - Request response: OK
INFO [2020-09-07 21:58:50,802] Sdl.BestMatchServiceStudioIntegration.Common.LanguageCloudService - Request with trace id 0a048739-ef86-4f8b-af36-60807f39f98d for https://lc-api.sdl.com/gw-account-web/package-templates/5f49084e8bf24639598413c6?tenant=LC-5d8fa1a24f949704eb662cb4: 
INFO [2020-09-07 21:58:51,253] Sdl.BestMatchServiceStudioIntegration.Common.LanguageCloudService - Request response: OK
INFO [2020-09-07 21:58:51,317] Sdl.BestMatchServiceStudioIntegration.Common.LanguageCloudService - Request with trace id fd60cdab-1337-44e9-9f6e-8b36bced8846 for https://lc-api.sdl.com/studio-bff/v1/projects: 
INFO [2020-09-07 21:58:51,853] Sdl.BestMatchServiceStudioIntegration.Common.LanguageCloudService - Request response: OK
INFO [2020-09-07 21:58:52,010] IProjectManagementService - ProjectManagementService started: 10592ms
INFO [2020-09-07 21:58:56,666] Sdl.TranslationStudio.Editor.Terminology.TermAccessProvider - the number of calls to the server = 0
INFO [2020-09-07 21:59:03,212] WalkMeContentProvider - Tips could not be found at location Tips.xml
INFO [2020-09-07 21:59:07,124] Job - Start#Id=b9acd082-c32f-4414-800c-150d2c531735#Name=Connecting#ProcessName=SDLTradosStudio#PhysicalMemorySize=266244096#VirtualMemorySize=183570432#ThreadCount=34#HandleCount=1873#GdiHandleCount=1464#UserHandleCount=670#TotalProcessorTime=00:00:24.6093750
INFO [2020-09-07 21:59:07,130] Job - Finish#Id=b9acd082-c32f-4414-800c-150d2c531735#Name=Connecting#ProcessName=SDLTradosStudio#PhysicalMemorySize=266309632#VirtualMemorySize=183590912#ThreadCount=34#HandleCount=1879#GdiHandleCount=1464#UserHandleCount=671#TotalProcessorTime=00:00:24.6093750
INFO [2020-09-07 21:59:08,083] WalkMeContentProvider - Tips could not be found at location Tips.xml
INFO [2020-09-07 21:59:08,797] Sdl.BestMatchServiceStudioIntegration.Common.LanguageCloudService - Request with trace id 906855f0-dfda-4356-a1d7-0ab2f5aa90e8 for https://lc-api.sdl.com/studio-bff/v1/projects: 
INFO [2020-09-07 21:59:09,277] Sdl.BestMatchServiceStudioIntegration.Common.LanguageCloudService - Request response: OK
INFO [2020-09-07 21:59:09,791] PluginService - Request with trace id 32f5177d-eb01-4164-9315-86ed70ca14a4 for https://oos.sdl.com/api/OpenExchange_v3/Apps?&$select=Name,Id,PaidFor&$expand=Versions($expand=SupportedProducts)&$filter=contains(Name,'Antidote Verifier') and Versions/any(v:v/SupportedProducts/any(sp:sp/ProductName eq 'SDL Trados Studio'))&$count=true&$top=10: 
ERROR [2020-09-07 21:59:09,801] SignalRClient - Failed to initialize push - notifications: Sync service configuration missing
INFO [2020-09-07 21:59:09,973] Sdl.Desktop.Platform.Implementation.Services.UpdateService - Started TrueUpdate Process Id: 14100
INFO [2020-09-07 21:59:10,775] PluginService - Request response: OK
INFO [2020-09-07 21:59:10,785] PluginService - Request with trace id 054f7ac5-d580-4f09-9e7c-e5744413f212 for https://oos.sdl.com/api/OpenExchange_v3/Apps?&$select=Name,Id,PaidFor&$expand=Versions($expand=SupportedProducts)&$filter=contains(Name,'Apply Studio Project Template') and Versions/any(v:v/SupportedProducts/any(sp:sp/ProductName eq 'SDL Trados Studio'))&$count=true&$top=10: 
INFO [2020-09-07 21:59:11,626] PluginService - Request response: OK
INFO [2020-09-07 21:59:11,627] PluginService - Request with trace id a182e5f7-ab95-4a5c-8f4f-0bd60d0ca068 for https://oos.sdl.com/api/OpenExchange_v3/Apps?&$select=Name,Id,PaidFor&$expand=Versions($expand=SupportedProducts)&$filter=contains(Name,'applyTM Template') and Versions/any(v:v/SupportedProducts/any(sp:sp/ProductName eq 'SDL Trados Studio'))&$count=true&$top=10: 
INFO [2020-09-07 21:59:12,488] PluginService - Request response: OK
INFO [2020-09-07 21:59:12,489] PluginService - Request with trace id 7560185a-a65b-4477-96d2-5af830e2906d for https://oos.sdl.com/api/OpenExchange_v3/Apps?&$select=Name,Id,PaidFor&$expand=Versions($expand=SupportedProducts)&$filter=contains(Name,'ASS filetype') and Versions/any(v:v/SupportedProducts/any(sp:sp/ProductName eq 'SDL Trados Studio'))&$count=true&$top=10: 
INFO [2020-09-07 21:59:13,133] Sdl.Desktop.Platform.Implementation.Services.UpdateService - TrueUpdate Process Id: 14100has exited
INFO [2020-09-07 21:59:13,134] Sdl.Desktop.Platform.Implementation.Services.UpdateService - Trying to read file:C:\Users\Ahmed\AppData\Local\Temp\Studio16Updates\FilteredUpdates.xml
INFO [2020-09-07 21:59:13,135] Sdl.Desktop.Platform.Implementation.Services.UpdateService - File not found
INFO [2020-09-07 21:59:13,334] PluginService - Request response: OK
INFO [2020-09-07 21:59:13,335] PluginService - Request with trace id df15f85e-21dc-4273-a638-ab36fb2565fd for https://oos.sdl.com/api/OpenExchange_v3/Apps?&$select=Name,Id,PaidFor&$expand=Versions($expand=SupportedProducts)&$filter=contains(Name,'AutoHotKey Manager') and Versions/any(v:v/SupportedProducts/any(sp:sp/ProductName eq 'SDL Trados Studio'))&$count=true&$top=10: 
INFO [2020-09-07 21:59:14,210] PluginService - Request response: OK
INFO [2020-09-07 21:59:14,262] ActionService - Start#Id=f48b3521-fe54-4b1d-8dff-776488feaf2d#Name=viewlogfileaction#ProcessName=SDLTradosStudio#PhysicalMemorySize=345325568#VirtualMemorySize=258252800#ThreadCount=44#HandleCount=2290#GdiHandleCount=1537#UserHandleCount=761#TotalProcessorTime=00:00:31.6093750
INFO [2020-09-07 21:59:14,266] PluginService - Request with trace id 069bcd3e-2410-4333-83fe-4e33699e15e5 for https://oos.sdl.com/api/OpenExchange_v3/Apps?&$select=Name,Id,PaidFor&$expand=Versions($expand=SupportedProducts)&$filter=contains(Name,'CleanUp Tasks') and Versions/any(v:v/SupportedProducts/any(sp:sp/ProductName eq 'SDL Trados Studio'))&$count=true&$top=10: 
INFO [2020-09-07 21:59:14,411] ActionService - Finish#Id=f48b3521-fe54-4b1d-8dff-776488feaf2d#Name=viewlogfileaction#ProcessName=SDLTradosStudio#PhysicalMemorySize=345542656#VirtualMemorySize=258260992#ThreadCount=44#HandleCount=2326#GdiHandleCount=1537#UserHandleCount=759#TotalProcessorTime=00:00:31.7500000

  • 0 in reply to Sameh Elsharkawy

    This is only the last couple of minutes... not too helpful ;-)  If you can look in the folder where this file is there will be many more.  If you zip them up and email them to me it would be very helpful.

    Thank you.

    Paul Filkin | RWS

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